Overview
Job details
Permanent contract
Full-time hours.
Hybrid
Office and home days — the ad has the split.
Requirements
Have the right to work in Spain
Seresco doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Madrid, Spain (Hybrid) for hybrid days
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.
This job was automatically translated to English,.
The role
At Seresco, a leading company in the ICT sector in Asturias we want to welcome the best talent! 🚀
Integrated into the Infrastructure, Systems, and Services delivery teams, you will participate in the operation of User Service Center (CAU) services, Workplace Management (GdPT), and Microcomputing Support and remote hands, providing remote and on-site technical support to end users and contributing to the fulfillment of established procedures and service levels.
What you'll do
- User attention and support through the channels enabled for the service: telephone, email, service portal, remote tools, and in-person attention.
- Registration, classification, prioritization, monitoring, and resolution of incidents and requests.
- Diagnosis and resolution of incidents related to the workstation.
- Installation, configuration, and maintenance of hardware, software, peripherals, and corporate applications.
- Preparation, deployment, replacement, and removal of IT equipment.
- On-site microcomputing support at the client's facilities.
- Execution of technical, operational, and security procedures defined for the service.
- Escalation and coordination with specialized teams and providers when appropriate.
- Collaboration in inventory tasks and IT asset management.
- Compliance with agreed-upon operating procedures and service levels.
- Participation in out-of-hours coverage, in accordance with the operating calendar established for the service.
Requirements
What we're looking for
--> Higher Level Vocational Training in Computer Science or equivalent qualification.
--> Minimum of 2 years of experience in one or several of the following areas:
- User Service Center (CAU).
- Service Desk.
- Workplace Management.
- Microcomputing support.
- Technical support to end users.
--> Availability to participate in out-of-hours coverage according to the service planning and calendar.
--> Availability to perform on-site support at client premises when the service requires it.
--> Ability to work in managed services and IT operations environments, in accordance with defined procedures and service levels.
--> Knowledge in:
- Microsoft Windows operating systems.
- Workstation hardware and peripherals.
- Installation and configuration of applications.
- Networks and connectivity at the user workstation level.
- Corporate productivity and collaboration tools.
- Incident and request management tools.
Nice to have
We value knowledge in:
- Microsoft 365.
- Active Directory.
- ITSM tools such as SMAX, Proactivanet, GLPi, ServiceNow, or equivalents.
- IT Asset Management (ITAM).
- Basic knowledge of ITIL.
- Experience in environments with service level agreements (SLA).
- Spoken English for technical support and operational coordination.
Pay & benefits
What you'll get
- Stable position
- Permanent contract
- Full-time
- Integration into a multidisciplinary team
- Professional career development based on the value you bring.
- Workplace in Madrid
- Hybrid remote work modality (after training and adaptation to the position)
👉Additionally, if you join the SERESCO team, you can count on benefits such as:
- Exclusive discounts on a wide range of services and products (travel, automotive, fashion, leisure, sports, culture, home, technology, gastronomy…) through the Corporate Benefits platform.
- At SERESCO, we have the possibility to configure what we want to do with our gross salary (Serflex program), allowing you to use a portion flexibly. You can opt for the following services: Medical Insurance (Sanitas, IMQ, or Caser), including family members, Gourmet Voucher/Card, Transport Card, and Childcare Voucher.
- There is also a very attractive incentive plan if you help us find professionals like you.
- Just as we help find/create new projects here, there is also a reward plan for business development.
- Support fund for accredited studies.
- In-person and online training, so you can stay up to date at your own pace.
- An organization where all doors are truly open.
The role
En Seresco, empresa líder del sector TIC en Asturias ¡queremos acoger al mejor talento! 🚀
Integrado en los equipos de prestación de servicios de Infraestructuras, Sistemas y Servicios, participarás en la operación de servicios de Centro de Atención a Usuarios (CAU), Gestión del Puesto de Trabajo (GdPT) y Soporte Microinformático y manos remotas, proporcionando soporte técnico remoto y presencial a usuarios/as finales y contribuyendo al cumplimiento de los procedimientos y niveles de servicio establecidos.
What you'll do
- Atención y soporte a usuarios/as a través de los canales habilitados para el servicio: teléfono, correo electrónico, portal de servicios, herramientas remotas y atención presencial.
- Registro, clasificación, priorización, seguimiento y resolución de incidencias y solicitudes.
- Diagnóstico y resolución de incidencias relacionadas con el puesto de trabajo.
- Instalación, configuración y mantenimiento de hardware, software, periféricos y aplicaciones corporativas.
- Preparación, despliegue, sustitución y retirada de equipos informáticos.
- Soporte microinformático presencial en las instalaciones del cliente.
- Ejecución de procedimientos técnicos, operativos y de seguridad definidos para el servicio.
- Escalado y coordinación con equipos especializados y proveedores cuando proceda.
- Colaboración en tareas de inventario y gestión de activos TI.
- Cumplimiento de los procedimientos operativos y niveles de servicio acordados.
- Participación en la atención fuera del horario habitual, de acuerdo con el calendario operativo establecido para el servicio.
Requirements
What we're looking for
--> Formación Profesional de Grado Superior en Informática o titulación equivalente.
--> Experiencia mínima de 2 años en uno o varios de los siguientes ámbitos:
- Centro de Atención a Usuarios (CAU).
- Service Desk.
- Gestión del Puesto de Trabajo.
- Soporte microinformático.
- Soporte técnico a usuarios finales.
--> Disponibilidad para participar en coberturas fuera de horario según la planificación y el calendario del servicio.
--> Disponibilidad para realizar soporte presencial en dependencias del cliente cuando el servicio lo requiera.
--> Capacidad para trabajar en entornos de servicios gestionados y operación TI, conforme a procedimientos y niveles de servicio definidos.
--> Conocimientos en:
- Sistemas operativos Microsoft Windows.
- Hardware y periféricos de puesto de trabajo.
- Instalación y configuración de aplicaciones.
- Redes y conectividad a nivel de puesto de usuario.
- Herramientas de productividad y colaboración corporativa.
- Herramientas de gestión de incidencias y solicitudes.
Nice to have
Se valorará conocimientos en:
- Microsoft 365.
- Active Directory.
- Herramientas ITSM como SMAX, Proactivanet, GLPi, ServiceNow o equivalentes.
- Gestión de activos TI (ITAM).
- Conocimientos básicos de ITIL.
- Experiencia en entornos con acuerdos de nivel de servicio (ANS/SLA).
- Inglés hablado para atención técnica y coordinación operativa.
Pay & benefits
What you'll get
- Puesto estable
- Contrato indefinido
- Jornada completa
- Integración en un equipo multidisciplinar
- Desarrollo de carrera profesional, en función de la valía aportada
- Centro de trabajo en Madrid
- Modalidad hibrida de teletrabajo (tras formación y adaptación al puesto)
👉Además, si te unes al equipo de SERESCO, podrás contar con beneficios como:
- Descuentos exclusivos en multitud de servicios y productos (viajes, automóvil, moda, tiempo libre, deporte, cultura, hogar, tecnología, gastronomía…) a través de la plataforma Corporate Benefits.
- En SERESCO tenemos la posibilidad de configurar qué queremos hacer con nuestro sueldo bruto (programa Serflex), pudiendo utilizar una parte de forma flexible. Podrás optar a los siguientes servicios: Seguro Médico (Sanitas, IMQ o Caser), incluyendo familiares, Cheque/Tarjeta Gourmet, Tarjeta Transporte y Cheque guardería.
- Existe también un plan de incentivos muy interesante si nos ayudas a encontrar a profesionales como tú.
- Como aquí ayudamos a buscar/inventar nuevos proyectos, también existe un plan de recompensa por captación de negocio.
- Bolsa de apoyo a estudios reglados.
- Formación presencial y online, para que puedas mantenerte al día y a tu ritmo.
- Organización donde todas las puertas están abiertas de verdad.
About Seresco
Seresco is an IT services company headquartered in Oviedo, Spain, specializing in HR management software, payroll processing, and digital transformation solutions. With a strong presence in the Spanish and Portuguese markets, the company serves both public and private sector clients, offering a broad portfolio that includes cybersecurity, cloud services, and business process outsourcing. Seresco has a significant workforce and operates across multiple regions, positioning itself as a key player in the Iberian IT services landscape.
In Spain, Seresco maintains its headquarters in Oviedo and has a notable presence in Madrid, Barcelona, and other cities, making it an accessible employer for international professionals seeking opportunities in the Spanish tech sector. The company's work culture emphasizes innovation and professional development, with a growing focus on data, AI, and cybersecurity roles. For international hires, Seresco offers a chance to work in a well-established Spanish company with a diverse project portfolio, though its global recognition is limited outside of Spain and Portugal.
- Industry
- IT Services
- Founded
- 1968
- Employees
- 1,000–5,000
- Headquarters
- Oviedo, Spain
- In Spain
- Oviedo, Madrid, Barcelona
Good to know if you are moving
- Seresco is headquartered in Oviedo, a city in northern Spain known for its quality of life and lower cost of living compared to Madrid or Barcelona.
- The company has a strong focus on HR and payroll software, which may be relevant for professionals with experience in these domains.
- Seresco operates in both Spain and Portugal, offering opportunities for cross-border projects and regional career growth.
- The company is investing in data, AI, and cybersecurity, creating roles for international engineers and consultants.
- While Spanish is the primary working language, the company's international projects may require English, making it a viable option for non-native speakers.
In their own words
Additional information
At Seresco, we are committed to promoting Diversity, Inclusion, Social Responsibility, Equality between men and women and Sustainability in our work environment. We value the unique perspectives that each member of our team brings and we strive to create a culture that celebrates and respects diversity in all its forms. If you are looking for a company that values inclusion and equal opportunity, this is the one for you!
Additional information
En Seresco estamos comprometidos con el fomento de la Diversidad, la Inclusión, la Responsabilidad Social, la Igualdad entre hombres y mujeres y la Sostenibilidad en nuestro ambiente de trabajo. Valoramos las perspectivas únicas que cada miembro de nuestro equipo aporta y nos esforzamos por crear una cultura que celebra y respeta la diversidad en todas sus formas. ¡Si buscas una empresa que valore la inclusión y la igualdad de oportunidades, esta es la tuya!
Location
Seresco · Madrid
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