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Helpdesk Support Technician

On-site in Oviedo·Part-time·Added 2 days ago

Seresco

11 open roles

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Overview

Job details

  • Permanent contract

    Part-time hours.

Requirements

  • Have the right to work in Spain

    Seresco doesn't mention sponsorship in the ad.

  • Work on-site in Oviedo

    No relocation package mentioned.

You'll most likely need Spanish to apply.This job was automatically translated to English,.

The role

At Seresco, a leading company in the ICT sector in Asturias we want to welcome the best talent! 🚀

We are looking for IT Support personnel for an important project within the Infrastructure, Cybersecurity, and Compliance Area, who can fit the IT Technical Support profile, with high levels of communication, empathy, and problem-solving ability.

What you'll do

  • Telephone user support.
  • Technical support.
  • Incident management.
  • Application of technical procedures.

🧠Competencies

  • Customer orientation.
  • Innovation capability.
  • Communication skills.
  • Learning and application of knowledge.
  • Discretion.
  • Initiative.

Requirements

What we're looking for

  • Essential minimum of CFGS training in IT or Telecommunications.
  • IT knowledge at a user-level position.

Nice to have

  • Experience in telephone user support will be valued.

Pay & benefits

What you'll get

  • Stable position
  • Permanent contract
  • Integration into a multidisciplinary team
  • Professional career development based on the value you bring.
  • Part-time employment 75% (30h/week)
  • Schedule Monday to Friday from 8:00-14:00
  • Work center in Oviedo
  • You will enjoy 22 working days of vacation
  • Possibility of teleworking once initial training is completed

👉Additionally, if you join the  SERESCO team, you will be able to count on benefits such as:

  • Exclusive discounts on a multitude of services and products (travel, automotive, fashion, leisure, sports, culture, home, technology, gastronomy…) through the Corporate Benefits platform.
  • At SERESCO we have the possibility to configure what we want to do with our gross salary (Serflex program), being able to use a portion flexibly. You may opt for the following services: Medical Insurance (Sanitas, IMQ, or Caser), including family members, Gourmet Voucher/Card, Transport Card, and Nursery Voucher.
  • There is also a very interesting incentive plan if you help us find professionals like you. 
  • As we help search for/invent new projects here, there is also a reward plan for business acquisition.
  • Grant for support for formal studies. 
  • In-person and online training, so that you can stay up to date at your own pace.
  • An organization where all doors are truly open.

About Seresco

Seresco is an IT services company headquartered in Oviedo, Spain, specializing in HR management software, payroll processing, and digital transformation solutions. With a strong presence in the Spanish and Portuguese markets, the company serves both public and private sector clients, offering a broad portfolio that includes cybersecurity, cloud services, and business process outsourcing. Seresco has a significant workforce and operates across multiple regions, positioning itself as a key player in the Iberian IT services landscape.

In Spain, Seresco maintains its headquarters in Oviedo and has a notable presence in Madrid, Barcelona, and other cities, making it an accessible employer for international professionals seeking opportunities in the Spanish tech sector. The company's work culture emphasizes innovation and professional development, with a growing focus on data, AI, and cybersecurity roles. For international hires, Seresco offers a chance to work in a well-established Spanish company with a diverse project portfolio, though its global recognition is limited outside of Spain and Portugal.

Industry
IT Services
Founded
1968
Employees
1,000–5,000
Headquarters
Oviedo, Spain
In Spain
Oviedo, Madrid, Barcelona

Good to know if you are moving

  • Seresco is headquartered in Oviedo, a city in northern Spain known for its quality of life and lower cost of living compared to Madrid or Barcelona.
  • The company has a strong focus on HR and payroll software, which may be relevant for professionals with experience in these domains.
  • Seresco operates in both Spain and Portugal, offering opportunities for cross-border projects and regional career growth.
  • The company is investing in data, AI, and cybersecurity, creating roles for international engineers and consultants.
  • While Spanish is the primary working language, the company's international projects may require English, making it a viable option for non-native speakers.

In their own words

Additional information

At Seresco we are committed to promoting Diversity, Inclusion, Social Responsibility, Equality  between men and women and Sustainability in our work environment. We value the unique perspectives that each member of our team brings and strive to create a culture that celebrates and respects diversity in all its forms. If you are looking for a company that values inclusion and equal opportunity, this is the one for you!

All open roles at Seresco

Location

Seresco · Oviedo

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