Contact Center Coordinator - Customer Service

• Experience in the management and coordination of customer service teams in a Contact Center.
• Experience in the monitoring and achievement of quality objectives.
• High Microsoft Office level
• Experience in KPI analysis, development of action plans, and monitoring of performance indicators.

At Servinform, a services company specializing in BPO and Call Center projects, we are looking to hire a Contact Center Coordinator.

• Supervise the daily operations of the service, guaranteeing compliance with quality and customer satisfaction objectives.
• Coordinate and supervise the daily activity of the teleoperator team, ensuring compliance with the established KPIs for the service.
• Perform the monitoring and analysis of the team's results, guaranteeing compliance with objectives and customer satisfaction.
• Guarantee excellent service standards and validate the training and development needs of the members of their team.
• Develop, implement, and monitor action plans aimed at correcting deviations, improving team performance, and ensuring the achievement of service objectives.