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Call Center Trainer

On-site in Barcelona·Full-time·Added yesterday (last checked 19 Oct)

Servinform

67 open roles

Overview

Salary
€18,707 a year

About €1,400 a month after tax.

Work mode
On-site, Barcelona
Contract
Permanent contract, full-time hours

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  • The ad doesn’t mention sponsorship

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

-Intermediate level Excel.

- Previous experience delivering training in a Call Center environment.

- Ability to adapt to working with diverse content and multiple sectors

Pay & benefits

What you'll get

  • Immediate Start to a stable project with growth expectations
  • Permanent contract
  • Salary: €18,707 gross annual
  • Contact Center Agreement - Level 8
  • Full-time: (39h/week) from Monday to Thursday from 09:00 to 18:00, and Friday from 9:00 to 17:00.
  • Job location at Paseo de la Zona Franca 191 in Barcelona

The role

Currently, for the Training and Quality department, we are looking for a Trainer and Quality Agent.

What you'll do

  • Deliver initial, refresher, and skills training to agents.
  • Design and update training content adapted to different services and profiles.
  • Absorb and master content from diverse sectors (telecommunications, banking, energy, customer service, sales…) to provide training across multiple campaigns.
  • Evaluate learning and support agents during their first weeks.
  • Detect training needs and propose continuous improvements.
  • Coordinate with quality and operations to ensure training consistency.
  • Record activity and training reports in an organized manner.

About Servinform

Industry
Business Process Outsourcing

In their own words

About the company & team

Servinform, we are a leading company in BPO and Contact Center services. We manage different projects for more than 1,500 companies - clients, thanks to a team of 9,000 professionals who operate from Madrid, Sevilla, Barcelona, Valencia, and Bilbao.

Additional information

“No sector of our society can be understood without equality between men and women, as well as the integration of people with disabilities. That is why, at Grupo Servinform, we focus on equality and diversity as an elemental factor for social progress, working day by day to achieve this goal.”

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