Customer Service with Catalan and French

On-site in Barcelona·Added 7 days ago

Grupo SIFU

132 open roles

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Overview

Job details

Permanent contract
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
French
The ad asks for French, or counts it in your favour.
Catalan
The ad asks for Catalan, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

WE OFFER:

Permanent contract.
Joining a stable and growing group with continuous Training within the Quality Department.
SBA: 25,000 + variable

Requirements

What we're looking for

ESSENTIAL: high level / bilingual / native: Catalan and French languages.

The role

We are looking for a professional with experience in CUSTOMER SERVICE with CATALAN AND FRENCH languages, located in our Central offices in Hospitalet de Llobregat - Barcelona.

Job mission: To build customer loyalty through the different channels enabled for that purpose, managing and recording incidents in coordination with all areas of the organization.

What you'll do

Functions:

Manage the incidents/requests that arrive at customer service.
Manage CS channels (mail, web, and WhatsApp).
Perform startup, closing, and loyalty surveys.
Carry out the registration and maintenance of all activity performed with customers in Salesforce.
Evaluate customer satisfaction (surveys, CTI...).
Prepare monthly reports (quality, satisfaction, key customers...).
Coordinate with other areas to define actions to improve perceived quality.
Promote the acquisition of new customers and/or services for current ones.
Actively apply environmental, social, and governance (ESG) criteria in daily work.
Participate in an inclusive culture, comply with the ethical standards of the organization, and adopt good environmental practices in the work environment.

How you'll work

Schedule, Monday to Thursday from 08:00 to 14:00 and from 15:00 to 17:00 _ all Fridays from 08:00 to 15:00
Intensive schedule from 08:00 to 15:00 during: Holy Week, Summer, and Christmas.

About Grupo SIFU

Grupo SIFU is a Spanish facilities services company specializing in cleaning, maintenance, logistics, gardening, and auxiliary services for businesses and public institutions. With a workforce of over 20,000 people, it operates across Spain and has a strong focus on social integration, being a leading employer of people with disabilities (over 40% of its staff have a recognized disability). The company provides outsourced services to supermarkets, industrial plants, offices, and public spaces, making it a significant player in the Spanish facilities management sector.

Grupo SIFU has a presence in many Spanish cities, including Barcelona, Madrid, Seville, Murcia, and Tarragona, and is known for its inclusive hiring practices, actively recruiting people with a disability certificate (33% or more) or IPT (permanent total disability). For international professionals, the company offers stable employment in operational roles such as cleaning, warehouse work, gardening, and driving, with many positions requiring Spanish language skills and, in some cases, a disability certificate. Its work culture emphasizes social responsibility and integration, making it a unique employer for those seeking to work in Spain's facilities services sector.

Industry: Facilities Services
Founded: 1996
Employees: 10,000–50,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Seville and 6 more
Website: gruposifu.com

Good to know if you are moving

Grupo SIFU is a Spanish company headquartered in Barcelona, with operations across many Spanish regions, offering job opportunities in various cities.
Many roles require a disability certificate (33% or more) or IPT, so international candidates with such certification may find it easier to be hired.
The company focuses on operational roles like cleaning, gardening, and logistics, which typically require Spanish language proficiency and local work permits.
It is a socially responsible employer, with a strong commitment to diversity and inclusion, which can be appealing for professionals seeking meaningful work.
Job openings are often for temporary or part-time positions, and some roles may involve shift work, including night shifts.

In their own words

About the company & team

We are Grupo SIFU, a Special Employment Centre with a social initiative providing Facility Services. With more than 30 years of experience, a team of 8,000 professionals (4,000 of whom have some type of disability), and a presence in Spain, France and Andorra, we work every day towards a more inclusive and sustainable society.

All open roles at Grupo SIFU