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Customer Service Call Center Agent in Barcelona

On-site in Barcelona·Full-time·Added 2 days ago (last checked 14 Nov)

Agency

Eurofirms

1466 open roles

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Our summary

Salary: €9.50 an hour
Hours: Split day (jornada partida) · Includes weekends
Work mode: On-site, Barcelona
Contract: Full-time
Spanish: Fluent

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Eurofirms is hiring for this role in several places. This vacancy is in Barcelona.

This job advert was originally written in Spanish.

Requirements

Education & certifications

ESO or FP.

Languages

Correctly spoken and written Spanish and Catalan.

The role

Energy sector company is looking for a Back Office Administrator to work in Barcelona and perform the following tasks:

Manage back office operations linked to Customer Care (customer service and sales, for B2C, B2B, and intermediaries).
Process claims, incidents, and specific cases inherent to the process, both internally and with the distributor.
Review documentation, statuses, validations, and operational movements.
Communication of the result to the customer and closing.
Ensure quality in execution and compliance with deadlines.
Collaborate with the team in case resolution and activity monitoring.
Among other tasks inherent to the job position.

Requirements

At least one year of experience in an energy sector company.
We are looking for a proactive person with a customer orientation.
Residence near the workplace is valued.

Hiring process

2 steps1 interview

Applied
Shortlisted
Selected
Put forward
With a client company
Interviewed
Hired

Eurofirms publishes the names of the application statuses, not what each stage involves or how long it takes.
You can check the status of each application in the "Candidaturas" (Applications) section of your personal area.
Before starting the job you must sign all the contract paperwork through the Eurofirms website or app.

About Eurofirms

Eurofirms is a Spanish staffing and human resources group headquartered in Cassà de la Selva, Girona. Founded in 1987, it is one of the largest temporary employment and recruitment agencies in Southern Europe, offering workforce solutions across industrial, logistics, and commercial sectors. The company operates through a network of offices in Spain and several other European countries, providing both temporary and permanent staffing services.

In Spain, Eurofirms has a strong presence with offices in many cities, including Madrid, Barcelona, and Valencia, and it is a key partner for international professionals seeking work in production, logistics, and commercial roles. The company is known for its inclusive hiring practices, including opportunities for people with disabilities, and offers a straightforward path for those looking to enter the Spanish job market. For international candidates, Eurofirms provides access to a wide range of entry-level and skilled positions, often with immediate availability.