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Operation Assistant Manager Call Center - Banking Sector

On-site in Barcelona·Full-time·Added 3 days ago (last checked 23 Oct)

Teleperformance Spain

152 open roles

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Our summary

Salary: €20,625 a year
About €1,460 a month after tax.
Hours: Split day (jornada partida) · Monday to Friday
Work mode: On-site, Barcelona
Contract: Permanent, full-time hours
Languages: Catalan
Education: Vocational training (FP Grado Medio)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience as an Operation Assistant Manager (Supervisor) in a Call Center is essential.
Medium/high knowledge of Google Sheets and Excel for operational analysis.
Handling of CRM and sector-specific tools, with a vision of continuous improvement.
Advanced control and analysis of KPIs.
Ability to detect deviations and execute corrective actions autonomously.
Results-oriented leadership, with the ability to direct and develop the team.
Assertive communication, clear and adapted to different profiles.
Conflict management, mediation, and resolution of complex incidents.
Organization, prioritization, and efficient time management.
Attention to detail and rigor in the monitoring of processes and quality standards.
Ability for quick and effective decision-making.
Ability to motivate the team and foster a collaborative and high-performance environment.
Ability to report operational results to management and propose improvements.
Adaptability to succeed in dynamic and constantly changing environments.

Nice to have

Academic Qualification: Minimum secondary education (ESO/Intermediate Degree/FPI). Higher Degree training or equivalent studies are valued.
Native or C1 level Catalan is highly valued.
English is valued.

Pay & benefits

What you'll get

Full-time employment. 39 hours per week from Monday to Friday.
6-month contract + permanent.
Split shift with 1h break from 10h - 19h.
Salary according to the Contact Center collective agreement for Supervisor A position: 20,624.78 € gross/year (1,718 € gross/month).
Opportunity to be part of an international company.

The role

TP Spain, certified as a Great Place to Work, offers you the opportunity to join its Operation and carry out your work as a Supervisor - OAM within a solid team developing a service for a prominent banking entity.

Reporting directly to the Service Manager, you will manage the coordination team in your charge, achieving their satisfaction while guaranteeing service quality and profitability. To this end, you will develop effective management, guidance, planning, and support actions for the structure in your charge, ensuring the optimal fulfillment of established objectives and procedures.

What you'll do

Drive, coordinate, and support the work and performance of the team, ensuring that they carry out the tasks and perform the roles appropriate to each profile, while looking after their profitability and productivity.
Implement effective strategies and tactics that allow for the achievement of the campaign objectives.
Analyze, control, and seek improvements in KPIs (productivity, efficiency, resolution, quality, AHT, and others) to optimize the results and standards of the operation.
Plan and design resources and tasks to ensure the contracted Service, within the parameters of the projected profitability.
Keep the Client and the person responsible for the functioning of the Service informed at all times.
Foster a close and trusting relationship with the client, making decisions oriented toward ensuring profitability for both companies.
Lead the assigned work team in a professional and ethical manner from your role, aligning with the values, DNA, and development initiatives of Teleperformance.
Maintain an appropriate atmosphere that facilitates a timely relationship with the corporate client and with the team.
Adequately use the tools established and assigned by the company, both for your function and for the performance of the operation.
Maintain an active and permanent communication channel between the company and the operation, through which security policies, training plans, procedures, etc., are disseminated.

How you'll work

On-site work at our Barcelona center (Av. Diagonal, 67)

About Teleperformance Spain

Teleperformance is a global leader in customer experience management and business process outsourcing (BPO), providing digital integrated business services to major corporations worldwide. With over 410,000 employees across more than 80 countries, the company operates contact centers, AI-driven customer support, and specialized sales and technical services for clients in sectors like technology, finance, travel, and healthcare. Its Spain operations are a key hub for multilingual talent, supporting major global brands such as Google, Booking.com, and other digital platforms.

In Spain, Teleperformance has a significant presence with offices in Barcelona, Madrid, and other cities, employing thousands of people in multilingual roles. The work culture is fast-paced, client-focused, and highly international, with teams collaborating across languages and time zones. For international professionals, Teleperformance Spain offers a gateway to the Spanish job market, with roles often requiring native-level fluency in languages like German, Swedish, Dutch, Italian, Greek, or Arabic, making it a top destination for multilingual talent seeking to relocate to Spain.

Industry: BPO
Founded: 1978
Employees: 100,000+
Headquarters: Paris, France
In Spain: Barcelona, Madrid, Salamanca and 3 more
Website: teleperformance.com

Good to know if you are moving

Teleperformance Spain hires heavily for multilingual roles, making it a common entry point for international professionals relocating to Spain.
Many positions are based in Barcelona, a major European tech and multicultural hub, offering a vibrant lifestyle and strong expat community.
The company offers remote work options for some roles, such as the Spanish Biotechnical Presales Consultant position, which is remote from Spain.
Roles often include training and career development programs, with opportunities to grow into team leader or management positions.
Fluency in languages like German, Swedish, Dutch, Greek, or Arabic is highly valued, and these roles often come with competitive relocation support.

In their own words

Additional information

TP is home to a global family with diverse backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or candidates based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, or any other difference.

All open roles at Teleperformance Spain