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Shift Lead NOC

On-site in Sant Adrià de Besòs·Full-time·Added 3 months ago

This job was published 3 months ago

SET Europa

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
SET Europa doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Sant Adrià de Besòs
No relocation package mentioned.
Vocational training (FP Grado Medio)
“Ciclo formativo o grado en Redes, Telecomunicaciones o Ingeniería Informática” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

• Vocational training or degree in Networking, Telecommunications, or Computer Engineering

• Solid knowledge in

- Network protocols

- Monitoring and ticketing tools

- Network infrastructure

• CISCO CCNA Service Provider certificate or similar.

Languages

- English.

- French.

The role

The NOC Shift Lead will be responsible for coordinating and leading the assigned shift team in the NOC, ensuring the correct monitoring, diagnosis, and escalation of network incidents, guaranteeing the availability, stability, and continuity of services. Act as an operational and technical point of reference during their shift.

What you'll do

· Take control in emergency situations (network outages, massive failures).

· Escalate incidents to higher levels and technical areas according to protocols.

· Guarantee follow-up and resolution within the timeframes (SLA).

· Supervise the operation of monitoring tools (Zabbix, Nagios, SolarWinds, etc.).

· Validate critical alarms and coordinate initial corrective actions.

· Record and update tickets with full traceability.

· Generate shift handover reports for the incoming team.

· Document repetitive incidents and opportunities for improvement.

· Guide and train new or junior technicians during the shift.

· Promote best practices and a culture of continuous improvement.

· Contact clients if the incident requires it.

· Maintain coordination with engineering, field operations, or second-level support

· Any other task associated with the job position or the company's needs.

How you'll work

· Coordinate the NOC technician team in real time.

· Assign tasks and ensure coverage of shifts and on-call duties.

· Ensure compliance with standard operating procedures.

About SET Europa

SET Europa is a recruitment and IT services firm operating in Spain, specializing in connecting international talent with job opportunities across the country. The company provides staffing solutions and IT consulting services, with a focus on helping professionals relocate to Spain. Their platform offers a range of roles in various industries, making them a relevant option for international professionals seeking employment in Spain.

Industry: Recruitment and IT Services
Headquarters: Madrid, Spain
In Spain: Madrid
Website: seteuropa.com

Good to know if you are moving

SET Europa is a recruitment and IT services company operating in Spain.
The company focuses on connecting international professionals with job opportunities in Spain.
Their platform lists roles across various industries, making them a useful resource for expats seeking employment.
The company is based in Madrid, Spain.

In their own words

About the company & team

Our client is an international company in the telecommunications sector and a key player in global connectivity. It leads the development of innovative infrastructure in Europe, the Middle East, and Africa.

All open roles at SET Europa