Renewal Specialist

• Experience in customer relations or B2B customer support, ideally over the phone.
• Excellent oral communication skills, with an empathetic and professional approach.
• Ability to handle objections with diplomacy and transform complex situations into opportunities.
• Comfortable with IT tools (CRM, Salesforce).
• Motivated by a high-volume role, while maintaining a consistent qualitative approach.

Across Europe, vehicle fleets are under enormous pressure. Fuel costs are rising, regulatory requirements are tightening, and the transition to low-emission vehicles is accelerating. Yet, approximately 70% of European companies still manage their fleets manually, using spreadsheets and disconnected tools.

Shiftmove exists to simplify all of this. We are a B2B SaaS company and the fastest-growing fleet management platform in Europe, born from the merger of Avrios and Vimcar. We serve tens of thousands of companies across Germany, France, Spain, Switzerland, and Poland. Recently, we acquired Optimum and Ocean in France, thereby strengthening our presence in one of Europe's largest fleet markets.

Our platform connects real-time vehicle data to intelligent software to enable companies to buy better, control costs, and lead the transition toward cleaner mobility. We have a clear goal: one million vehicles managed on our platform by 2027. We are already at 730,000. The next chapter is about execution, and that is where you come in.

At Shiftmove, every customer interaction is an opportunity to create lasting value. We believe that the customer relationship is at the heart of our success. As part of the mandatory migration from 2G to 4G networks, we are strengthening our team with a 3-month fixed-term contract starting from the date of hire to support our customers throughout this strategic process.

As a Renewal Specialist (all genders), you will play an essential role by combining listening, empathy, and rigor. You will help our SME customers navigate this technological transition, while ensuring a positive and high-quality customer experience.

• Manage customer relationships:
• Contact our SME customers (fleets of 1 to 19 vehicles) to inform them of the mandatory migration.
• Listen to and understand their needs to support them through this transition.
• Handle objections and build trust through clear, reassuring, and empathetic communication.
• Organize installations:
• Schedule installation appointments in collaboration with internal teams (logistics, planning, sales administration).
• Ensure smooth coordination between departments to guarantee an optimal customer experience.