Front Office Manager

What do we need from you?

• Minimum of 2 years of experience in hotel reception.
• Previous experience leading work teams.
• Solid knowledge of Office tools and hotel management software.
• High level of English (knowledge of other languages is valued).
• Organizational capacity, customer orientation, and communication skills.
• Positive attitude and communication skills.

Minimum studies: Degree in Tourism and/or demonstrable experience

• Joining a dynamic and constantly growing environment.
• The possibility of being part of a collaborative work team, with a focus on quality and customer satisfaction.
• Possibilities for development and continuous training
• A positive work environment, oriented towards excellence in service.

Soho Boutique Hotels is a hotel chain founded in 2014, currently with more than 40 establishments. It is currently the leading boutique hotel chain in Spain.

We continue to grow and we want to incorporate into our team a Front Office Manager with experience in the hotel sector to lead our front desk team in one of our hotels in Madrid.

• Management of reservations and reception area operations.
• Supervision of the correct assignment of rooms and coordination of check-ins and check-outs.
• Lead and organize the reception team, assigning tasks and establishing shifts.
• Offer personalized attention to our guests, guaranteeing a quality experience.
• Control billing, collections, and associated administrative processes.
• Maintain constant and effective communication with other departments and Hotel Management.

Location: Madrid

Salary: Salary according to the applicable collective agreement based on the hotel category and the candidate's value

Minimum experience: At least 2 years

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