Reception Manager

At Intelier | Hotels & Suites, we need to hire a Front Office Manager who wants to be part of our team and lead the reception department. At Intelier, we value each person for their talent and their passion. We believe in equal opportunity and we ensure that every application is evaluated without distinction of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, or any other characteristic protected by law.

Location: Seville

In coordination with the various operational departments of the hotel, you will be responsible for guaranteeing the correct functioning of the reception service, offering exceptional customer service and ensuring compliance with the group's quality standards. Your main functions will include: Guaranteeing the correct development of the reception service, providing a customer experience that exceeds their expectations. Planning the schedules of the staff under your charge, based on occupancy levels and operational needs, fostering a positive working environment. Distributing tasks within the department and supervising their execution. Detecting training needs of the staff, accompanying, coordinating, and motivating the reception team. Supervising compliance with established procedures and quality standards, establishing efficiency indicators for the department. Attending to and managing customer complaints or suggestions, always seeking excellence in service. Managing the department's material stock and placing the necessary orders to ensure optimal service. Reviewing intermediary expenses, collection terms, and quoting groups, guaranteeing effective administrative management.

Contract: PERMANENT TC