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Customer Service Field Engineer - Refrigeration Technician

On-site in Terrassa·Full-time·Added 10 days ago

Syntegon

11 open roles

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Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Terrassa
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.
Higher vocational training (FP Grado Superior)
“Titulación mínima: Ciclo Formativo de Grado Superior (CFGS) en Frío Industrial / Refrigeración o equivalente.” — per the ad.

This job was automatically translated to English.

Requirements

Education & certifications

· English B1–B2 spoken and written.

· Availability to travel nationally and internationally (approximately 25% annually).

· Driving licence and own vehicle.

· Ability to work in multidisciplinary teams.

· Organization, autonomy, and self-management skills.

· Communication skills and customer service skills.

At Syntegon and its subsidiaries, diversity is a key concern. We exclusively promote an environment where all employees, regardless of gender, age, origin, religion, sexual orientation, gender identity, or special needs, are treated equitably. If this job offer uses only the masculine form, it is for readability reasons and refers to individuals of all genders.

The role

We are looking for a Refrigeration Technician specialized in freeze-drying equipment, both laboratory and industrial, to join our team in the Customer Service (CS LSE) area.

The selected person will have a key role in the technical support, maintenance, and commissioning of laboratory and industrial freeze-dryers, and will work both at our facilities and at client sites.

What you'll do

Perform preventive and corrective maintenance, repairs, and commissioning of laboratory and industrial freeze-dryers, both at our own facilities and at client sites.
Intervene in complex refrigeration systems associated with freeze-drying processes, including compressors, condensers, evaporators, and refrigeration and vacuum circuits.
Diagnose and resolve refrigeration, mechanical, and electromechanical faults in pharmaceutical process equipment.
Participate in SAT, FAT, and upgrade projects for freeze-drying equipment.
Provide technical support to customers, collaborating closely with the technical Front Desk and other Field Engineers.
Prepare and manage service orders, technical reports, and associated documentation, using corporate tools (FSM, SharePoint, among others).
Ensure compliance with Quality, Environment, Health, and Safety policies, as well as applicable GMP regulations.

Requirements

Technical training in Industrial Refrigeration, Electromechanics, Mechanics, Electricity, or similar.
Minimum qualification: Higher Level Vocational Training (CFGS) in Industrial Refrigeration or equivalent.
Official certificate for the handling of fluorinated gases, in accordance with current regulations.
We will value profiles with experience as well as junior professionals with technical training, a desire to work, and to develop their career within our company.
We will value
Demonstrable experience as a Refrigeration Technician, with special value placed on experience acquired in:
Pharmaceutical, biotechnological, or process industries.
Minimum of 2 to 3 years of experience in the maintenance of industrial refrigeration systems.
Solid knowledge of industrial refrigeration and refrigeration circuits.
Experience in the handling of fluorinated gases in accordance with applicable regulations.
Knowledge and experience with screw and piston compressors.
Ability to interpret electrical and mechanical diagrams.
Basic knowledge of automation and PLC (user level).
Familiarity with GMP regulations.
Experience or knowledge in pharmaceutical process equipment.

About Syntegon

Syntegon is a global leader in process and packaging technology, headquartered in Waiblingen, Germany. The company, formerly known as Robert Bosch Packaging Technology, provides comprehensive solutions for the pharmaceutical, food, and confectionery industries, with a strong focus on innovation and digitalization. They employ over 6,000 people worldwide and operate in more than 20 countries, offering everything from individual machines to complete turnkey lines.

In Spain, Syntegon has a significant presence with offices in Barcelona and Madrid, serving as a hub for their Southern European operations. The company is known for its international and multicultural work environment, making it an attractive option for professionals looking to relocate to Spain. They value technical expertise and offer opportunities for growth in a stable and innovative industry.

Industry: Pharma Manufacturing Technology
Founded: 1873
Employees: 5,000–10,000
Headquarters: Waiblingen, Germany
In Spain: Barcelona, Madrid
Website: syntegon.com

Good to know if you are moving

Syntegon offers a structured onboarding and relocation support for international hires.
The company's official language is English, making it accessible for non-German speakers.
Spain is a key hub for their Southern European operations, with roles in engineering, finance, and customer service.
They provide visa sponsorship and assistance with the relocation process for qualified candidates.
The company has a strong focus on work-life balance and offers flexible working models.

In their own words

About the company & team

Syntegon Telstar S.R.U is a company belonging to the Syntegon Group, which operates worldwide with 7,300 colleagues at 49 locations in over 20 countries.is a company belonging to the Syntegon Group, which operates worldwide.
As a brand specialising in the development of GMP consulting, engineering, construction and integrated process equipment projects, we serve companies linked to the life sciences market (pharmaceutical and biotechnology, healthcare, cosmetics, veterinary and food industries), as well as hospitals, laboratories and research centres. We also offer solutions using vacuum and high vacuum technologies for traditional and high-tech industries in the energy and aerospace sectors, as well as scientific experimentation.

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