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Customer Services Site Manager

Hybrid in Terrassa·Full-time·Added 18 days ago

Syntegon

11 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Syntegon doesn't mention sponsorship in the ad.
French
The ad asks for French, or counts it in your favour.
Be near Terrassa, Spain (Hybrid) for hybrid days
No relocation package mentioned.
Have 4+ years of experience
Mid-level role.
Higher vocational training (FP Grado Superior)
“Formación en ciclo formativo de grado superior y/o Ingeniería y/o formación adquirida en el desarrollo de su profesión habitual.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

Training in a Higher Degree Vocational Training cycle and/or Engineering and/or training acquired in the development of their usual profession.

Minimum of 4 years of experience planning and managing production environments (material stockpiling, workload balancing, etc.) either internally or with suppliers.

Industrial project management and management of commissioning and installation of equipment or upgrade services in pharmaceutical companies or similar.

Knowledge of SAP and planning programs (MS Projects, etc...).

Advanced Microsoft Office knowledge.

Knowledge of Project Management.

Knowledge of GMP, pressure equipment regulations and refrigeration systems.

Skill in dealing with customers.

Knowledge of English and/or French

Education & certifications

Nice to have:

Advanced knowledge of IT and planning tools.

Experience in the pharmaceutical industry, as well as capacity for organization, analysis, learning, communication, innovation, achievement orientation, customer orientation, decision-making and teamwork.

Multi-project management capacity.

Experience in managing people and teams

Languages: English.

Other spoken and written languages will be valued, to facilitate relationships with customers from different geographical areas / countries.

At Syntegon and its subsidiaries, diversity is a key concern. We exclusively promote an environment where all employees, regardless of gender, age, origin, religion, sexual orientation, gender identity, or special needs, are treated equitably. If this job offer uses only the masculine form, it is for readability reasons and refers to individuals of all genders.

The role

We are looking for a Customer Services Site Manager for our CS division, whose main mission will be the following:

To guarantee the correct execution of external works within CS, mainly focused on retrofits, upgrades and modifications, vessel repairs and pressure equipment certifications, as well as managing the installation of CS projects and services at customer sites, ensuring completion in the shortest time and at the lowest cost possible, acting as the link between the different departments of the organization, mainly between Operations and the CS department.

What you'll do

Your main responsibilities will be:

To be the interlocutor between the participants in the budgeting and execution phases within the organization.
To participate in the management and execution of services and retrofits: deadlines, cost and quality of these.
To provide support to the structure in the definition of new sales opportunities. Participation in the preparation of support material for new offers and technical support in commercial meetings with the client.
To ensure the timely supply and quality of the provided material.
To claim and follow up on the delivery of materials for correct execution.
To control the costs of operations to avoid deviations, and the quality of the work.
To ensure, in the execution of the different works, compliance with the standards defined by engineering.
To organize, coordinate, plan and follow up on Services and Retrofits.
To act as a preventive resource to provide support for installations at customer sites.
To manage and execute interventions by coordinating the team at the customer's site.
To participate in and analyze technical documentation.

About Syntegon

Syntegon is a global leader in process and packaging technology, headquartered in Waiblingen, Germany. The company, formerly known as Robert Bosch Packaging Technology, provides comprehensive solutions for the pharmaceutical, food, and confectionery industries, with a strong focus on innovation and digitalization. They employ over 6,000 people worldwide and operate in more than 20 countries, offering everything from individual machines to complete turnkey lines.

In Spain, Syntegon has a significant presence with offices in Barcelona and Madrid, serving as a hub for their Southern European operations. The company is known for its international and multicultural work environment, making it an attractive option for professionals looking to relocate to Spain. They value technical expertise and offer opportunities for growth in a stable and innovative industry.

Industry: Pharma Manufacturing Technology
Founded: 1873
Employees: 5,000–10,000
Headquarters: Waiblingen, Germany
In Spain: Barcelona, Madrid
Website: syntegon.com

Good to know if you are moving

Syntegon offers a structured onboarding and relocation support for international hires.
The company's official language is English, making it accessible for non-German speakers.
Spain is a key hub for their Southern European operations, with roles in engineering, finance, and customer service.
They provide visa sponsorship and assistance with the relocation process for qualified candidates.
The company has a strong focus on work-life balance and offers flexible working models.

In their own words

About the company & team

Syntegon Telstar S.R.U is a company of the Syntegon group, operating worldwide.
As a brand specialized in the development of GMP projects for consulting, engineering, construction, and integrated process equipment, we serve companies linked to the life sciences market (pharmaceutical and biotechnology, healthcare, cosmetics, veterinary, and food industries), as well as hospitals, laboratories, and research centers. We also offer solutions with vacuum and high-vacuum technology applications for the traditional industry and the high-tech industry in the energy and aerospace sectors, as well as scientific experimentation.

All open roles at Syntegon