Fraud Incident Response Lead

• 3+ years of experience in Fraud, Risk, Incident Management, Payments, or Compliance.
• Experience coordinating complex cross-functional investigations.
• Understanding of modern online fraud schemes and prevention methods.
• Experience conducting Root Cause Analysis and implementing improvements.
• Strong analytical skills and the ability to make decisions under high uncertainty.
• English proficiency at Upper-Intermediate level or higher.

• Experience in iGaming, FinTech, payment systems, or other high-risk industries.
• Knowledge of KYC, AML, Chargeback processes, and payment infrastructure.

Our client is an international technology company developing an iGaming SaaS platform and B2B products for the global market. Due to the expansion of the security department, the company is forming a fraud incident management function, which will be responsible for rapid response, coordination of investigations, and the continuous improvement of internal processes.

The main objective of this role is to ensure effective management of fraud incidents from the moment of detection to full closure. In addition to coordinating investigations, the specialist will analyze the causes of incidents, improve response processes, implement new procedures, and reduce the likelihood of recurrence.

Main tasks:

• Coordinate fraud incident investigations from detection to full resolution.
• Organize the work of Product, Development, Payments, Risk, Compliance, Support, Account Management, Legal, and other teams.
• Determine the priority and criticality of incidents.
• Conduct initial analysis and monitor the progress of investigations.
• Perform Root Cause Analysis (RCA) and develop corrective and preventive actions (CAPA).
• Develop processes, procedures, and playbooks for fraud incident response.
• Analyze new fraud schemes and propose protective measures.
• Monitor SLA compliance and prepare regular reports for management.