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Cloud Marketplace and Process Analyst

Hybrid in BarcelonaยทFull-timeยทAdded 17 days ago

TD SYNNEX

112 open roles

Overview

Job details

  • Full-time hours

    Per the ad.

  • Hybrid

    Office and home days โ€” the ad has the split.

Requirements

  • Have the right to work in Spain

    TD SYNNEX doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • Be near Barcelona for hybrid days

    No relocation package mentioned.

Pay & benefits

What you'll get

What's in it for you?

๐ŸกHybrid Work Model- Combine the flexibility of remote work with the benefits of in-person collaboration (2 days in the office, 3 days from home).

๐Ÿ›ก๏ธLife Insurance- Comprehensive coverage through Generali, providing additional peace of mind and protection.

๐ŸฅPrivate Health Insurance- Cigna health insurance fully funded by the company for employees.

๐Ÿ’ณFlexible Benefits Program- Access to meal vouchers, public transportation, childcare, and training benefits to optimize your compensation package.

๐Ÿ“ŠFree Tax Advisory Service- Support from TaxDown for tax returns, fiscal guidance, and legal-related administrative processes.

๐ŸŽ“Continuous Learning- Unlimited access to LinkedIn Learning to support your professional development and career growth.

๐Ÿ’™Wellbeing Program (Leap Program)- Personalized coaching support focused on professional development, personal wellbeing, and mental health.

๐ŸฆFinancial Benefits- Preferential conditions through our partnership with Bankinter, including mortgage and payroll-related advantages.

๐Ÿ’ชWellhub (Gympass)- Access to a wide network of gyms, fitness centers, and wellness activities with plans starting from โ‚ฌ14/month.

๐ŸŽExclusive Discounts- Access to multiple platforms offering discounts on a wide range of products and services.

๐Ÿ†Great Place to Workยฎ Certified- Proudly certified every year since 2023, reflecting our commitment to creating a positive, inclusive, and engaging work environment.

๐Ÿš€Career Development Opportunities- We value continuous learning and provide clear progression paths within a global organization.

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

Requirements

What we're looking for

  • Strong analytical, problem-solving, and organizational skills.

  • Experience in process improvement, operations, or business analysis.

  • Excellent stakeholder management and communication skills.

  • Knowledge of Cloud, SaaS, eCommerce, or IT services environments.

  • Familiarity with ticketing systems (Freshdesk or similar), Excel, reporting tools, and process documentation.

Nice to have

  • Experience with SAP and Microsoft Office is a plus.

  • Understanding of IT distribution, vendor ecosystems, or channel business is an advantage.

  • Interest in Cybersecurity technologies and cloud security concepts.

  • Relevant certifications such as Microsoft Azure Fundamentals (AZ-900), Security Fundamentals (SC-900), AWS Cloud Practitioner, ITIL, Lean Six Sigma, or vendor cybersecurity certifications are highly valued.

  • Fluent English; additional European languages are a plus.

The role

Join our Cloud Systems & Services team and help drive operational excellence across TD SYNNEX's Cloud Marketplace business in 21+ European countries. As a Marketplace & Process Analyst, you will optimize business processes, support country teams and partners, improve platform adoption, and collaborate with sales, IT, vendors, and stakeholders to deliver scalable, high-quality solutions across Europe.

What you'll do

  • Manage Freshdesk queues and ensure timely resolution of support requests.

  • Act as the main point of contact for country teams, partners, and stakeholders.

  • Analyze and improve operational processes to increase efficiency and service quality.

  • Identify process gaps and implement continuous improvement initiatives.

  • Support vendor-related operational activities and platform management.

  • Provide operational insights and recommendations based on data analysis.

  • Collaborate with IT and platform teams to enhance business operations.

  • Drive user adoption and best practices across cloud and digital platforms.

About TD SYNNEX

TD SYNNEX is a global IT distribution and solutions company, formed in 2021 through the merger of Tech Data and SYNNEX Corporation. The company distributes technology products from major vendors like Cisco, HPE, and Microsoft, and provides end-to-end solutions across cloud, security, and data analytics. With annual revenues exceeding $50 billion, it is one of the world's largest IT distributors, operating in over 100 countries with a vast portfolio of products and services.

In Spain, TD SYNNEX operates primarily through its Barcelona office, which serves as a key hub for Southern Europe. The company is a significant employer of international talent, with many roles in sales, engineering, and business development. Their Spanish operations offer a multicultural, English-speaking work environment, making it an attractive option for international professionals looking to join a global technology leader in the heart of Barcelona.

Industry
IT Distribution
Founded
2021
Employees
20,000โ€“30,000
Headquarters
Clearwater, USA
In Spain
Barcelona

Good to know if you are moving

  • Barcelona is the main Spanish hub, with a highly international workforce and English commonly used as the working language.
  • The company sponsors visa sponsorship and relocation support for international hires in Spain.
  • Many roles are in sales, pre-sales engineering, and business development, offering a path into the European IT distribution market.
  • TD SYNNEX has a structured global mobility program, making internal transfers between countries possible.
  • The Barcelona office is well-connected by metro and is in a major European tech hub with a strong expat community.

In their own words

About the company & team

As a Fortune 500 global company operating in over 100 countries, TD SYNNEX values its diverse workforce of 24,000 employees. As the world's largest IT distributor, our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.

Additional information

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

All open roles at TD SYNNEX

Location

TD SYNNEX ยท Barcelona

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