Site Reliability Engineer

KNOWLEDGE / SKILLS / ATTRIBUTES (mandatory):

Minimum education, knowledge, experience, skills, and attributes necessary to perform the essential functions of this position.

Required experience, skills, and qualifications:

Between 6 and 10 years of relevant experience.

Support responsibilities in Java, including debugging and troubleshooting in Java-based applications.

Demonstrable experience in software/application support with core Java, microservices, and MongoDB.

Problem-solving ability and the capacity to dive into technical details, acquiring or creating the necessary knowledge to effectively troubleshoot and repair applications.

Knowledge of Splunk, VictorOps, AppDynamics, ELK Stack, web automation such as Selenium, and the ability to learn new tools and technologies.

Teamwork ability, with excellent interpersonal skills and influence; inspires trust.

Experience with public cloud providers, including Amazon Web Services (AWS) or Microsoft Azure, as well as their architectures, tools, and methodologies.

Excellent written and verbal communication.

High level of analytical and problem-solving skills.

Experience dealing with clients from different geographic regions.

Ability to work with minimal supervision.

Team spirit, sharing ideas and resources.

Knowledge of Python, Docker, Kubernetes, Grafana, Jenkins, and Git is valued.

Job Description - Site Reliability Engineer

SUMMARY (mandatory):

The description below details the primary purpose of this position. The Site Reliability Engineer will act as a technical support reference for both internal and external clients. The Support Engineer will exercise independent initiative with authority to act in order to meet all client requirements. Experienced professional with an extensive track record. Handles diverse and often complex problems, the analysis of which may require a deep evaluation of multiple factors. Applies judgment when evaluating methods and can determine the criteria for obtaining solutions. Can coordinate the activities of other employees. Maintains relationships with high-level internal and external personnel within their area of expertise, as well as with some key contacts outside of said area. Is responsible for ensuring that all application data loads are performed as intended, continuously providing quality service to end customers and contributing to the achievement of the support organization's objectives.

KEY FUNCTIONS AND RESPONSIBILITIES (mandatory):

Describes the main functions and responsibilities of this position.

Meet agreed-upon SLAs (Service Level Agreements).

Work with users to diagnose and resolve issues in the client's various applications, providing a high level of service and responsiveness.

Diagnose and resolve client inquiries and technical incidents related to operating platforms and products in production environments.

Ensure that all problems are resolved or escalated to the appropriate resources in a timely manner. Additionally, manage communication with clients at all levels to maintain positive relationships.

Use information, training, and experience tools to offer a high level of customer satisfaction.

Document all incident resolutions and application knowledge according to defined standards.

Flexibility to work in shifts or on weekends according to the schedule.