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IT Operations Manager

Hybrid in Madrid·Added 15 days ago

Tecdata Engineering

772 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Tecdata Engineering doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Be near Madrid for hybrid days
No relocation package mentioned.
Have 5+ years of experience
Mid-level role.

This job was automatically translated to English.

Requirements

What we're looking for

5+ years of experience in IT Operations, IT Service Management, Service Management or similar positions.
Demonstrable experience in managing IT incidents, problems, changes and services.
Solid knowledge of ITIL / ITSM.
Experience coordinating multidisciplinary technical teams and vendors.
Experience in managing SLA, KPI, OLA, availability and service continuity.
Experience with ITSM tools such as ServiceNow, Jira Service Management, BMC Helix, Remedy or similar.
Knowledge of cloud architectures and distributed systems.
Experience in IT process automation.
Hands-on experience in Artificial Intelligence applied to IT operations and services.
Ability to analyze processes and convert business/operational opportunities into technological solutions.
Professional level of Spanish and English.

Nice to have

ITIL 4 certification.
Experience in AIOps, observability and advanced monitoring.
Experience with AWS, Azure or Google Cloud.
Knowledge of Kubernetes, Docker, APIs and microservices architectures.
Experience with automation and orchestration tools.
Experience with AI agents and agentic architectures.
Experience in integrating ITSM platforms with corporate systems via APIs and messaging.
Experience in high-criticality environments or those with high availability requirements.
Knowledge of DevOps, CI/CD and SRE.

The role

We are looking for an IT Operations Manager

About Tecdata Engineering

Tecdata Engineering (TECDATA ENGINEERING) is a technology consulting and services provider specialized in global technology projects, with a portfolio covering custom software development, legacy modernization, managed services, cloud infrastructure, Salesforce, cybersecurity (including SOC, pentesting and NIS2 compliance), and data & AI services, alongside IT talent services such as headhunting and staff augmentation. The company reports being founded in 2012 with around 500 employees ("Compañeros 500") and 5M in billing, and forms part of a broader technology consulting group with more than 550 consultants across 5 countries. It states it is present in major economic sectors including banking, telecommunications, and insurance.

In Spain, Tecdata Engineering hires across multiple locations including Madrid, Barcelona, and Bilbao, with a significant share of openings marked "Completamente remoto" (fully remote) or hybrid. Its careers portal organizes vacancies into departments such as Desarrollo y QA, Ciberseguridad, Cloud, DevOps, Sistemas y Producción, Gestión de Proyectos, Comercial, and RRHH, and current openings range from COBOL and mainframe-adjacent banking roles to data engineering, Salesforce, SAP, cybersecurity, and air traffic management QA. For international professionals considering a move to Spain, the volume of remote-eligible roles across the country is notable, though the company's careers and website content is published in Spanish.

Industry: IT Services
Founded: 2012
Employees: 500
Website: tecdata.es

Good to know if you are moving

Many openings are advertised as fully remote within Spain, e.g. "Senior Data Scientist – GCP Madrid · Completamente remoto" and "ML ENGINEER Madrid · Completamente remoto".
Hiring activity in Spain includes Madrid, Barcelona, and Bilbao, with hybrid and on-site arrangements depending on the role.
The company reports around 500 employees ("Compañeros 500") and was founded in 2012.
It is part of a technology consulting group with more than 550 consultants operating in 5 countries.
Its client sectors include banking, telecommunications, and insurance, so many roles involve regulated, enterprise-grade environments.

All open roles at Tecdata Engineering