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Service and Operations Manager

Remote from Spain·Added yesterday (last checked 3 Nov)

Métrica

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Our summary

Work mode: Remote from Spain
Experience: 3+ years

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum demonstrable experience of 3 years in IT Operations, Production, or Service Management.
Proven experience in managing critical incidents in production environments.
Deep knowledge and practical experience in ITIL processes.
Previous experience in banking or high-criticality environments.
Experience participating in on-call models and production support.
Experience in Disaster Recovery (DR), including the definition of mitigation plans and automation of procedures.
Solid experience in ITSM change governance, including participation in CAB, review and approval of changes, and support for complex changes.
Experience in CMDB management and maintenance and technical documentation.
Ability to document procedures and configurations in a clear and concise manner.
Excellent communication, analysis, and problem-solving skills.

Nice to have

Experience in IT process automation will be positively valued.
Knowledge of ITSM tools (ServiceNow, Jira, etc.)

Pay & benefits

What you'll get

Joining a leading company in the sector.
Opportunities for professional development and continuous training.
A dynamic and collaborative work environment.

The role

At Metrica España, we are looking for an IT Service and Operations Manager with at least 3 years of solid experience to join our team.

What you'll do

IT Service and Operations Management: Supervise and optimize daily IT operations, ensuring business continuity and excellence in service delivery.
Critical Incident Management: Lead the management of production incidents, coordinating teams and making fast, effective decisions to minimize impact and ensure resolution.
ITIL Process Implementation and Monitoring: Apply and maintain ITIL best practices in IT service management, including incident, problem, change, and configuration management.
Support in Banking or High-Criticality Environments: Provide experience in managing operations in sectors with high availability and security requirements.
Participation in On-call Shifts and Production Support: Be part of the on-call teams, performing analysis, coordination, and resolution of complex incidents in production.
Disaster Recovery (DR) Management: Define, implement, and test disaster mitigation and recovery plans, including the automation of recovery and failover procedures.
ITSM Change Governance: Actively participate in the Change Advisory Board (CAB), evaluating, approving, and supporting complex changes, managing change windows, and ensuring the traceability of operations (IOPs).
CMDB Management: Maintain and ensure the integrity of the Configuration Management Database (CMDB), validating configurations and participating in certification processes.
Technical Documentation: Prepare and keep up-to-date the technical documentation related to IT services and operations.

How you'll work

If you meet the requirements and are looking for a new professional challenge in a growing company, we want to meet you! Apply for this offer and join our team at Metrica España

About Métrica

METRICA is a technology and digital consulting firm founded in Madrid in 2000. The company provides IT talent and tailored solutions to accelerate digital transformation, with a global presence spanning Spain, Peru, Portugal, Chile, and the USA. Their services include AI adoption, agile delivery, and technology consulting, supported by a diverse international team.

In Spain, METRICA operates with a strong remote and hybrid work culture, offering roles across Madrid, Barcelona, and fully remote positions. The company emphasizes flexibility, proactivity, and a hands-on approach, making it relevant for international professionals seeking opportunities in IT consulting, data, and infrastructure roles.

Industry: IT Consulting
Founded: 2000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona

Good to know if you are moving

METRICA was founded in Madrid in 2000, making it a Spanish-origin company.
The company has a global presence with offices in Spain, Peru, Portugal, Chile, and the USA.
Many roles in Spain offer 100% remote work, while others are hybrid in Madrid or Barcelona.
The company focuses on digital transformation, offering roles in data, infrastructure, and SAP consulting.
METRICA emphasizes a diverse and international team, which may be welcoming to foreign professionals.

All open roles at Métrica