Customer Service Agent MEC ESP
Teladoc Health International is seeking a customer service agent for its Barcelona office.
The English-language job board for Spain
88,000+ live jobsPermanent contract
Part-time hours.
Fully remote
Per the ad.
Have the right to work in Spain
Teladoc Health doesn't mention sponsorship in the ad.
Catalan
The ad asks for Catalan, or counts it in your favour.
University degree
“Colegiatura activa en España” — per the ad.
This job was automatically translated to English.
At Teladoc Health International, we are the world's leading brand in virtual healthcare. Our services cover the entire spectrum of medical care needs, from simple to complex. We connect our users with primary, mental, and expert health care.
The person who joins will guide and provide medical advice to patients through telematics (telephone, video consultation, or chat) and will assess whether to activate medical resources (home doctor or emergency ambulance) if necessary, in accordance with the client's guidelines and the standards set by Teladoc Health International.
Attend to patients by applying active listening to the reason for consultation.
Perform a structured anamnesis.
Medically determine the severity and the required level of care.
Provide medical advice and guidance to the patient, with pharmacological prescription being possible.
Activate the appropriate resource for the clinical situation and adapt it according to availability. In case the necessary resource is not available, contact other emergency services.
Follow up on the patient's status until the arrival of the resource, if necessary.
Make proper data entries in the system.
Report incidents to the supervisor.
Comply with established quality standards following the medical ethical code.
Know, stay updated on, and act according to internal management protocols and agreements made with companies, following policies to comply with the ethics of Teladoc Health International.
100% remote contract
3-month temporary contract from October/November 2026 until January/February 2027
IT equipment provided by Teladoc Health
Schedule to be agreed upon according to availability; availability on weekends or holidays will be positively valued
We are currently looking for doctors to provide coverage for the flu season with the possibility of a permanent contract afterwards.
Recent clinical experience in Spain
Specialization in family medicine, emergency medicine, internal medicine, pulmonology, or similar will be positively valued
Active medical registration in Spain
Proficiency in other languages (English, Catalan, or others) will be positively valued
Schedule: to be agreed upon according to availability, with a minimum collaboration of 2 shifts of 6h per week (12 hours per week). Weekends 16 hours (two 8h shifts)
Teladoc Health is a global telehealth and virtual care company that provides on-demand healthcare services, including primary care, mental health therapy, chronic condition management (diabetes, hypertension, weight management), and specialty consultations. The company serves individuals, employers, health plans, and hospitals, offering 24/7 access to doctors and specialists through its platform. With a mission to empower all people everywhere to live their healthiest lives, Teladoc Health operates internationally, including a significant presence in Spain where it offers roles such as customer service agents, nurses, pediatricians, and operations coordinators.
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