Customer Service Agent MEC ESP
Teladoc Health3w ago
Teladoc Health International is seeking a customer service agent for its Barcelona office.
€21.5kBarcelonaFluent Spanish
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Job details
Fixed-term contract
Part-time hours.
Requirements
Have the right to work in Spain
Teladoc Health doesn't mention sponsorship in the ad.
Speak native-level Spanish
Listed as a requirement in the ad.
Catalan
The ad asks for Catalan, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
University degree
“Cursando grado universitario” — per the ad.
This job was automatically translated to English.
Pay & benefits
What you'll get
- TEMPORARY contract.
- Working day of 30 hours per week distributed from Monday to Friday, morning shift 9-15h or afternoon shift 15-21h
- Initial training provided and paid.
Requirements
What we're looking for
- Currently studying for a university degree.
- Native/high level of Spanish and Catalan is essential.
- Knowledge of office automation (Office suite).
- Organized person, with good communication skills and decision-making abilities.
Nice to have
- Experience in customer service centers (call center) is valued.
The role
What you'll do
·Manage incoming calls and perform assigned daily calls (outbound calls or communication of contract conditions)
·Verification of customer data and compliance with GDPR.
·Perform calls for the communication of contract conditions or medical assessments, obtaining documentation for the processing of a claim (reviewing solvency/liquidity), and service follow-up, according to assignment.
·Stay updated on modifications to operations and protocols.
About Teladoc Health
Teladoc Health is a global telehealth and virtual care company that provides on-demand healthcare services, including primary care, mental health therapy, chronic condition management (diabetes, hypertension, weight management), and specialty consultations. The company serves individuals, employers, health plans, and hospitals, offering 24/7 access to doctors and specialists through its platform. With a mission to empower all people everywhere to live their healthiest lives, Teladoc Health operates internationally, including a significant presence in Spain where it offers roles such as customer service agents, nurses, pediatricians, and operations coordinators.
- Industry
- Digital Health
- Founded
- 2002
- Employees
- 5,000–10,000
- Headquarters
- New York, USA
- In Spain
- Barcelona
- Website
- teladochealth.com
Good to know if you are moving
- Teladoc Health has a significant presence in Spain, with job openings in Barcelona and remote positions across the country.
- The company offers roles for healthcare professionals (nurses, pediatricians) and customer service agents, indicating a multilingual work environment.
- As a global telehealth provider, Teladoc Health supports flexible and remote work arrangements, which may appeal to international professionals.
- The company's Spanish operations are part of its international expansion, providing opportunities to work in a fast-growing digital health sector.
Location
Teladoc Health · Barcelona
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