Telephone Agent (morning / afternoon / night) - Winter Campaign 2026
Teladoc Health is seeking telephone agents for their medical emergencies campaign to provide patient support and incident management.
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This job advert was originally written in Spanish.
The person joining will provide medical guidance and advice to pediatric patients, activating the corresponding medical resource if necessary, in accordance with the client's guidelines and the standards set by Teladoc Health International.
-Attend to patients through active listening of the reason for the consultation.
-Conduct a structured interview.
-Medically determine the severity and the required level of care.
-Provide medical advice and guidance to the patient where pharmacological prescription is possible.
-Activate, if necessary, the appropriate resources.
-Adequately complete the patient's case in the system.
-Report incidents to the supervisor.
Work modality: 100% Remote.
Schedule: one or two afternoons or mornings per week (more days may be considered) + one 24h weekend on-call shift per month, distributed over two 12h days.
Teladoc Health is a global telehealth and virtual care company that provides on-demand healthcare services, including primary care, mental health therapy, chronic condition management (diabetes, hypertension, weight management), and specialty consultations. The company serves individuals, employers, health plans, and hospitals, offering 24/7 access to doctors and specialists through its platform. With a mission to empower all people everywhere to live their healthiest lives, Teladoc Health operates internationally, including a significant presence in Spain where it offers roles such as customer service agents, nurses, pediatricians, and operations coordinators.
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