The English-language job board for Spain

Coordinator (Team Leader) Citizen Service Office

On-site in Barcelona·Added 1 month ago

Overview

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Catalan

    The ad asks for Catalan, or counts it in your favour.

  • Work on-site in Barcelona

    No relocation package mentioned.

  • Upper secondary (Bachillerato)

    “Titulación Académica Imprescindible: formación mínima secundaria: Bachillerato /Grado superior.” — per the ad.

Skills

This job was automatically translated to English.

Requirements

What we're looking for

  • Required Academic Qualifications: minimum secondary education: High School Diploma / Higher Degree.
  • Minimum experience: minimum 3 months of experience in the OAC service and meeting the service KPIs
  • Advanced knowledge of Excel and the rest of the Microsoft Office Suite.
  • Strong communication skills. Ability to provide clear and constructive feedback. Active listening with both citizens and the team.
  • Mandatory Native-level Spanish and C1-level Catalan.
  • Resilience and stress management.
  • Customer orientation.
  • Adaptability (especially in changing environments).
  • Analytical and synthesis skills.
  • Decision-making and resolution skills.
  • Leadership and teamwork.
  • Empathy and a service vocation.
  • Organization and responsibility.

Nice to have

  • English is desirable.

Pay & benefits

What you'll get

  • Schedule: We need 2 Team Leaders. One from 8:00 to 16:00h and another from 12:15 to 20:15. From Monday to Saturday (working two Saturdays per month; when working on Saturday, one additional day off is taken during the week)
  • Salary according to the contact center collective agreement for a coordinator position.

The role

TP Spain, certified as a Great Place to Work, needs a Team Leader for the Barcelona Citizen Service Office.

What you'll do

  • Supervise the daily operation of the team.
  • Ensure compliance with objectives (quality and productivity).
  • Train and support agents.
  • Administrative management and report preparation.
  • Motivate and develop the team.
  • Conflict management and decision-making.

How you'll work

  • Main workplace: Monumental office, Calle Sicilia 216 (may also need to provide coverage at the Sant Miquel office)

About Teleperformance Spain

Teleperformance is a global leader in customer experience management and business process outsourcing (BPO), providing digital integrated business services to major corporations worldwide. With over 410,000 employees across more than 80 countries, the company operates contact centers, AI-driven customer support, and specialized sales and technical services for clients in sectors like technology, finance, travel, and healthcare. Its Spain operations are a key hub for multilingual talent, supporting major global brands such as Google, Booking.com, and other digital platforms.

In Spain, Teleperformance has a significant presence with offices in Barcelona, Madrid, and other cities, employing thousands of people in multilingual roles. The work culture is fast-paced, client-focused, and highly international, with teams collaborating across languages and time zones. For international professionals, Teleperformance Spain offers a gateway to the Spanish job market, with roles often requiring native-level fluency in languages like German, Swedish, Dutch, Italian, Greek, or Arabic, making it a top destination for multilingual talent seeking to relocate to Spain.

Industry
BPO
Founded
1978
Employees
100,000+
Headquarters
Paris, France
In Spain
Barcelona, Madrid, Salamanca and 3 more

Good to know if you are moving

  • Teleperformance Spain hires heavily for multilingual roles, making it a common entry point for international professionals relocating to Spain.
  • Many positions are based in Barcelona, a major European tech and multicultural hub, offering a vibrant lifestyle and strong expat community.
  • The company offers remote work options for some roles, such as the Spanish Biotechnical Presales Consultant position, which is remote from Spain.
  • Roles often include training and career development programs, with opportunities to grow into team leader or management positions.
  • Fluency in languages like German, Swedish, Dutch, Greek, or Arabic is highly valued, and these roles often come with competitive relocation support.

In their own words

Additional information

TP is home to a global family with diverse backgrounds and lifestyles. We will always embrace diversity and will never discriminate against employees or candidates based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, or any other differences.

All open roles at Teleperformance Spain
WhatsApp
€25.3kHybrid in BarcelonaRelocation helpNo Spanish needed
€23.2kHybrid in BarcelonaRelocation helpNo Spanish needed

French Speaking Account Manager - Sales Ads

Teleperformance Spain1d ago
€25.2kHybrid in BarcelonaNo Spanish needed

German Speaking Account Manager - Sales Ads

Teleperformance Spain1d ago
€26.7kHybrid in BarcelonaNo Spanish needed

Sales Acquisition Specialist with German

Teleperformance Spain2d ago
€26.7kBarcelonaNo Spanish needed
€30kHybrid in BarcelonaNo Spanish needed
See all 158 jobs