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Team Leader

On-site in Salamanca·Full-time·Added 3 days ago

Still open when we checked on 5 Oct

Eurofirms

1633 open roles

Overview

Job details

  • Full-time

    Per the ad.

Requirements

  • Have the right to work in Spain

    Eurofirms doesn't mention sponsorship in the ad.

  • Speak native-level Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Work on-site in Salamanca

    No relocation package mentioned.

  • Higher vocational training (FP Grado Superior)

    “FP Grado superior en Gestión de ventas, Marketing y Finanzas, Administración y Finanzas o similar” — per the ad.

Skills

This job was automatically translated to English.

Requirements

What we're looking for

  • Previous experience as a Team Leader, Supervisor, Coordinator or Team Manager in telephone assistance, contact center, call center, customer service or assistance platform environments.
  • Knowledge of operational processes and incident management.
  • Communication, organisation and problem-solving skills.
  • Ability to lead, support and motivate the team.
  • Service orientation, responsibility and proactivity.

Education & certifications

  • Higher-level vocational training (FP Grado Superior) in Sales Management, Marketing and Finance, Administration and Finance or similar.

Languages

Fluent in spoken and written Spanish.

English - Advanced

The role

An insurance-sector company is looking for a Team Leader to work in Villamayor-Salamanca and carry out the following tasks:

What you'll do

- Supervise the daily activity of the area, identifying opportunities for improvement and resolving incidents.

- Support the team in managing complex assistance requests and high-demand situations.

- Train, mentor, and evaluate the team, driving their development and a positive working environment.

- Participate in operational planning and organization, anticipating needs and optimizing resources.

- Analyze activity, productivity, and quality indicators, proposing improvement actions.

- Collaborate with different areas to ensure an excellent customer experience and the operational efficiency of the service.

- Contribute to the achievement of productivity objectives and cost control.

- Prepare and manage reports and key indicators for decision-making.

- Among other tasks inherent to the job position.

About Eurofirms

Eurofirms is a Spanish staffing and human resources group headquartered in Cassà de la Selva, Girona. Founded in 1987, it is one of the largest temporary employment and recruitment agencies in Southern Europe, offering workforce solutions across industrial, logistics, and commercial sectors. The company operates through a network of offices in Spain and several other European countries, providing both temporary and permanent staffing services.

In Spain, Eurofirms has a strong presence with offices in many cities, including Madrid, Barcelona, and Valencia, and it is a key partner for international professionals seeking work in production, logistics, and commercial roles. The company is known for its inclusive hiring practices, including opportunities for people with disabilities, and offers a straightforward path for those looking to enter the Spanish job market. For international candidates, Eurofirms provides access to a wide range of entry-level and skilled positions, often with immediate availability.

Industry
Staffing
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