Telemarketing Coordinator

At TEMPS, we have spent 30 years finding professional opportunities for people looking for work. We have experience, we are solvent, and we are committed. At this moment, we have this position vacant. Does it suit you?

From our company, we are selecting for an important call center in the energy sector located in Barcelona a Team Coordinator who will be responsible for leading, motivating, and supervising the team of sales agents.

1. Train and select the telesales team.
2. Supervise and coordinate our sales agents to achieve the fulfillment of the objective.
3. Analysis of call data, call frequency, intervals between them, and effectiveness ratio measures
4. Perform follow-up to detect possible deficiencies and implement improvement plans.
5. Provide reports/feedback on the assigned team.
6. Audit calls.

• Minimum of 1 year of experience in a similar position (team coordination in telesales / outbound calls).
• Fluent Catalan and Spanish
• Leadership, communication, and team management skills.
• Results orientation and problem-solving ability.
• Intermediate Excel skills.
• Previous experience in outbound calling (in the energy sector or others)

[Ability to change schedule due to necessity (vacations, sick leave...) is indispensable]