€20k - €25k
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92,000+ live jobsStudent Support Coordinator
On-site in Villanueva de la Cañada·Added 7 months ago (last checked 21 Oct)
Our summary
- Work mode
- On-site, Villanueva de la Cañada
- Contract
- Fixed-term
- Languages
- French
- Experience
- 5+ years
- Education
- University degree
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Minimum 5–7 years in customer service or student services roles, preferably in the education sector.
- Previous experience leading teams and/or managing call centers.
Nice to have
Experience implementing processes and tools in new or developing environments will be valued.
Training in project management, customer experience (CX), or digital transformation will be valued.
Education & certifications
· University degree in Business Administration, Communication, Education, Psychology, or similar.
Languages
Required languages
Knowledge of English, French, or other languages will be very positively valued.
Pay & benefits
What you'll get
- SBA 29000
- Initial contract until August 31st, with the option of continuity
The role
At TEMPS, we have spent 25 years finding professional opportunities for people looking for work. We have experience, we are solvent, and we are committed. At this moment, we have this position vacant. Does it suit you?
We are looking for an Student Services Manager for an important university located in Villanueva de la Cañada.
Job Objective:
Comprehensive leadership of the Student Services department, dedicated to offering quality support to students. This role involves participating in the design and implementation of policies, processes, and procedures, ensuring effective service both in person and via telephone, coordinating a hybrid team (on-site + call center), and collaborating closely with all areas of the university. Likewise, they will work on the implementation and adoption of technological tools that optimize the student experience and operational efficiency.
What you'll do
- Coordination of the Student Services department.
- Lead and manage the Student Services team, driving training, performance, and a service culture.
- Design, implement, and optimize service processes, establishing KPIs, SLAs, and continuous improvement mechanisms.
- Maintain a transversal relationship with all university departments, acting as a liaison to resolve complex cases and ensure consistent service.
- Participate in the implementation of technological tools (CRM, ticketing, telephony, automation), collaborating with IT and other providers.
Supervise the area's activity, managing reports, service quality, budgets, and improvement proposals for management.
How you'll work
- Schedule Mon-Fri 9:00 – 18:00 (with some flexibility)
- Workplace: Villanueva de la Cañada.
About Temps
Temps is a staffing agency based in Madrid, Spain, operating in the recruitment and temporary employment sector. The company focuses on connecting businesses with qualified professionals across various industries, providing workforce solutions that range from temporary placements to permanent hiring. As a staffing firm, its core activity is managing the full recruitment cycle for client companies, making it a key player in the Spanish labor market for both employers and job seekers.
- Industry
- Staffing
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