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Program and Student Services Coordinator

On-site in Madrid·Added 24 days ago

CEA CAPA Education Abroad

1 open role

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Overview

Requirements

Have the right to work in Spain
CEA CAPA Education Abroad doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
University degree
“Bachelor's degree or equivalent.” — per the ad.

Requirements

What we're looking for

Resilient and adaptable
Deadline-oriented.
Budget and event management.
Excellent verbal and written communication skills.
The ability to foster strong relationships with internal and external stakeholders.
Able to work independently, while contributing to a team.
Strong problem-solving abilities and a flexible, creative approach.
Proficiency with Microsoft Office, CRM systems, and other digital tools.

Qualifications and Experience:

Bachelor's degree or equivalent.
Fluency in English and Spanish
Experience working with students, particularly international students.
Experience of housing coordination
Ability to work with diverse identities.
Experience living or working abroad, with a knowledge of the local culture, history, business practices, and academic environment.
Knowledge of the U.S. higher education system
Authorization to work in the location of the role.

The role

The Coordinator, Program and Student Services is a key member of the CEA CAPA team, responsible for the holistic care and support of students from American colleges and universities studying abroad. This role focuses on student welfare, health and safety, housing coordination, and the organization of educational excursions and events outside of the classroom.

The PASS Coordinator collaborates closely with the academic and internship teams, and supports students throughout their programs, from logistics to cultural integration, ensuring a seamless and enriching experience. It also involves administrative tasks such as managing program materials and handling student accommodation issues.

What you'll do

Serve as the main point of contact for students, providing information and resources.
Plan and execute program activities, including student excursions and local events.
Assist with student activities, arrivals, and guided tours to help students navigate their new environment.
Manage administrative duties like reception, mail handling, and student communications.
Support housing maintenance and assist with student accommodations in collaboration with the Housing Coordinator.
Maintain records using Salesforce and contribute to improvement strategies.
Participate in weekly staff meetings and collaborate with external vendors.
Be part of the emergency phone rotation for student support.
Collaborate with local staff and external partners to enhance program success.

About CEA CAPA Education Abroad

CEA CAPA Education Abroad is a leading study abroad organization that provides international education programs for university students. Formed through the merger of CEA Study Abroad and CAPA: The Global Education Network, the company offers semester, summer, and short-term programs across numerous global destinations, with a focus on immersive academic and cultural experiences. The company is headquartered in Tempe, Arizona, USA, and operates as a major player in the education abroad industry, serving thousands of students annually.

In Spain, CEA CAPA has a significant presence with study centers in Barcelona and Granada, offering programs that attract international students from around the world. The company's work culture is centered on international education, student support, and cross-cultural engagement, making it a relevant employer for international professionals interested in education, student services, and program management. With a global network of offices and a focus on study abroad, CEA CAPA offers opportunities for those passionate about education and cultural exchange.

Industry: Education Abroad
Founded: 1997
Employees: 500–1,000
Headquarters: Tempe, USA
In Spain: Barcelona, Granada
Website: ceastudyabroad.com

Good to know if you are moving

CEA CAPA has offices in Barcelona and Granada, Spain, offering opportunities to work in vibrant Spanish cities.
The company focuses on international education, making it a good fit for professionals with experience in study abroad, student services, or higher education.
As a global organization, CEA CAPA values cross-cultural communication and may offer a diverse, international work environment.
Spain offices are likely to require Spanish language skills for some roles, but English may be the primary language for program coordination.
The company's work involves supporting international students, which can be rewarding for those interested in cultural exchange.

In their own words

About the company & team

CEA CAPA is a premier provider of transformative international education experiences, committed to empowering students to become thoughtful and thriving leaders through living and learning abroad. With a presence in 62 cities across 22 countries in Europe, Latin America, Asia, and Australia, we offer comprehensive study abroad and career readiness programs that integrate academic excellence and cultural immersion. Our global footprint includes 11 international study centers, and we proudly support over 10,000 students annually in partnership with more than 375 U.S. universities and over 50 international institutions. CEA CAPA is in a dynamic phase of growth and is powered by a global team of nearly 700 professionals who are deeply mission-driven and committed to creating inclusive, supportive and enriching environments that help students grow academically, personally and professionally.

Additional information

We believe great talent comes in many forms and that there is no one size fits all in hiring. If you feel you may be a great fit for this role but do not check all of the boxes, we encourage you to apply and show us why you're the right candidate for this position.

Our commitment to creating a sense of belonging means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply.

NB. This role profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to perform additional tasks and duties as directed by leadership. Consequently, CEA CAPA reserves the right to modify this role profile at any time in accordance with evolving business needs and local legislation.

All open roles at CEA CAPA Education Abroad