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Customer Service

On-site in Girona·Full-time·Added 29 days ago

Toni Pons

13 open roles

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Overview

Work mode: On-site, Girona
Contract: Permanent contract, full-time hours
Spanish: Intermediate
English: Required
Experience: 2+ years
Education: Vocational training (FP Grado Medio)

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Catalan.

Requirements

What we're looking for

Minimum vocational training (FP) or equivalent.
Minimum 2-3 years of experience in customer service, preferably in e-commerce or retail environments.
Knowledge of e-commerce platforms and customer service tools such as Magento, Shopify, Zendesk, Gorgias, Oct8ne, or similar.
Good command of Excel and ease in working with digital tools.
Catalan, Spanish, and English at an advanced level. Other languages, especially French and Italian, will be positively valued.
Person with excellent communication skills, empathy, customer orientation, and the ability to manage multiple tasks in dynamic environments.
Decisive, organized, proactive profile with the ability to work as part of a team.

Pay & benefits

What you'll get

Joining a consolidated, innovative, and internationally growing company.
Security Guard Girona Costa + €2,150 net
Being part of a collaborative team, committed to excellence in the customer experience
Continuous training and work in a dynamic and digital environment.__SJ_
Competitive salary and conditions adapted to the selected candidate's experience.
Afternoon schedule 3:00 PM - 10:00 PM
Benefits on Toni Pons products and other discounts and giveaways.__S

The role

We are looking for a Customer Service representative for Toni Pons

If you are passionate about customer service, enjoy helping people, and want to be part of a brand with pro motions and inquiries received on

What you'll do

Handle customer inquiries and provide support to our own stores across various digital channels
Manage inquiries, incidents, and requests related to orders, shipments, returns
Accompany clients throughout the entire purchasing process, providing close, personalized
Proactively drive sales from the customer service department, identifying commercial opportunities.__
The initial contract will run until March 7, 2027, with the possibility of joining the permanent staff. In addition, at Adecco
Respond to comments and inquiries received on social media, maintaining coherent and quality
Collaborate in improving customer service processes, proposing initiatives that contribute to optimizing the service.

Hiring process

If you enjoy offering excellent service, identify with Toni Pons' values of closeness and quality, and want

Sign up and join Toni Pons' team!__SJ_

About Toni Pons

Toni Pons is a Spanish footwear brand specializing in espadrilles and casual shoes, with a heritage rooted in the Catalonia region of Spain. For over seven decades, the company has focused on artisan craftsmanship combined with modern design, producing iconic styles that are sold internationally. Toni Pons operates from its headquarters in Spain and maintains a presence in Sevilla, where they offer roles in their Spanish operations.

Industry: Footwear manufacturing and retail
Founded: 1946
Employees: 250–999
Headquarters: La Bisbal d’Empordà, Spain
In Spain: Sevilla, El Mirador
Website: tonipons.com

Good to know if you are moving

Toni Pons is a Spanish brand with a strong focus on Mediterranean craftsmanship, offering a unique cultural experience for internationals interested in manufacturing and design.
The company is headquartered in Girona (Catalonia) and also has an office in Sevilla, which may offer a choice of Spanish locations with different lifestyle contexts.
As a global brand, they sell products internationally, which may provide opportunities for employees with language skills and global market knowledge.
Working at Toni Pons may involve learning Spanish for a payroll and HR, as they use a Spanish platform for their careers page.

All open roles at Toni Pons