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European Logistics Operations Manager

On-site in Girona·Full-time·Added 5 days ago (last checked 22 Oct)

Trek Travel

2 open roles

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Our summary

Work mode: On-site, Girona
Contract: Full-time
English: Required
Experience: 3+ years
Driving licence: Required

Visa options

The ad rules out sponsorship
Per the ad: “EU work authorization and a valid driver's license.”

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Skills

Requirements

What we're looking for

A minimum of 3 years of experience managing operations, logistics, or an equivalent role.
A minimum of 3 years of experience managing one or more direct reports.
EU work authorization and a valid driver's license.
A technical cycling background with an understanding of SRAM and Shimano bike mechanics.
Experience managing budgets and controlling operating costs, including negotiating with vendors or landlords.
Excellent verbal and written communication skills, with the ability to manage multi-disciplinary projects and navigate complex challenges within tight time constraints.
Proficiency in Microsoft applications and an understanding of, or ability to learn, Power BI, Power Apps, and other project management tools. Comfortable working in inventory, ERP, and booking systems.
Ability to set clear standards and hold others to them, including peers and partners outside your direct line, with diplomacy and consistency.
Confidence in your problem-solving abilities and the ability to exercise great judgment with timely decision-making.
Strong team management skills and the ability to delegate tasks to others as necessary.
High attention to detail and efficiency, and you work with a sense of urgency.
You take initiative to continuously improve processes and are solution-oriented.

Nice to have

Spanish language skills are a plus.
You believe in the importance of hospitality and customer service, recognizing that customers are all around.
You rock a positive, solution-oriented attitude and always ask "how can I help?"
You exude fun and flexibility while contributing to the overall success of your Team.

Pay & benefits

What you'll get

A fast pace, casual, fun, and flexible company culture where initiative and pro-activity are highly valued
Paid Time Off and Paid Holidays
Reward program for sustainable commuting to the office
Employee discounts and outdoor industry discounts
...And More!

The role

Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world. We are looking to hire a European Logistics Operations Manager to plan and manage operations, lead the European Logistics team, and collaborate across the company to deliver an awesome guest experience at our Girona Warehouse, The ROW Logistics.

The European Logistics Operations Manager must possess a wide variety of skills, including excellent organization, a drive for continuous improvement, and the ability to analyze and interpret multiple data points to plan current operations and forecast future operations and budget cycles. They will have experience managing, coaching, and motivating teams to deliver awesome hospitality and uphold high standards. This is your opportunity to join The ROW Logistics/Trek Travel team and leave your mark on our company, on the active travel industry and on the world at large.

What you'll do

POSITION RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO:
Unit & Fleet Operations

Coordinate, communicate, and oversee Unit Operations in Europe, including Fleet Lifecycle, Bike Allocation, Field Support, and Unit Equipment & Inventory.
Manage Unit condition throughout the season, analyzing trends to forecast and plan efficient, cost-effective distribution and maintenance of bikes and equipment.
Collaborate with the European Schedule Coordinator to ensure an efficient, cost-effective schedule for unit movement.
Set and communicate standards for Unit Work, Load/Unload, and Unit handoffs; ensure reports are completed and follow up when standards are not met.
Own the European fleet lifecycle: resource planning for new fleet builds, end-of-season service, retirement and resale of the outgoing fleet, and international shipments, including customs documentation.
Oversee and maintain accurate data on bike assets and inventory in our systems, and implement tracking and controls for bikes, batteries, navigation devices, and other high-value equipment.
Manage the European Logistics budget, including current and future year forecasting, controlling spend on parts, shipping, consumables, and facilities, and proactively identifying cost-reduction opportunities.
Own European Bike Sales results: work with the Bike Sales Coordinator to set and implement sales strategy, pricing, and targets, with direction from the Director of Logistics and Finance, and report on results.
Manage the Girona warehouse facility, including leases, utilities, licenses and permits, maintenance, safety, and security, in collaboration with Finance.
Partner with Finance, legal counsel, and corporate service providers on Spanish entity compliance, contracts, and vendor agreements.
Deliver weekly, monthly, and quarterly reporting to the Director of Logistics and the Leadership team.
Support the Logistics team with special projects and continuous improvement efforts.
Sales & Guest Experience: own timely resolution of logistics-related Log Letters and drive root-cause fixes, answer questions, and build excellent working relationships with the team.
Trip Design: complete initial trip logistics reviews as assigned, provide Ground Operations oversight, participate in End of Season meetings, and act as a resource to support Trip Design activities.
Guide Department: provide field support; own and uphold Logistics standards for guides (unit handoffs, load/unload, unit work, equipment use, etc.); and partner with the Guide Manager on accountability when standards are not met.
Contribute to global Logistics and The ROW Logistics/Trek Travel with awesome communication and collaboration

How you'll work

At The ROW Logistics/Trek Travel, we think outside the box, continuously improve, encourage feedback, and give it all we got, all the time, no exceptions. This is a full-time position and is based in Girona, Spain, requires a minimum of 4 days per week onsite, and reports to the Director of Logistics. Interest in the active travel industry is beneficial but not required.

About Trek Travel

Trek Travel is a premier active travel company specializing in guided cycling vacations and bike tours across the globe. Operating as a subsidiary of Trek Bicycle Corporation, the company curates premium, all-inclusive cycling experiences in destinations across Europe, North America, and beyond, with a focus on high-end service, small group sizes, and exceptional route planning. The company is headquartered in Madison, Wisconsin, USA, and employs a team of travel experts, guides, and support staff who deliver seamless, luxury cycling adventures.

In Spain, Trek Travel operates guided cycling tours in popular regions such as Catalonia, Andalusia, and the Balearic Islands, offering international travelers the chance to explore the country's diverse landscapes by bike. The company's Spain-based roles are primarily seasonal and field-based, including tour leaders, bike mechanics, and logistics coordinators, making it an attractive option for adventurous professionals seeking immersive, location-based work. Trek Travel values a passion for cycling, customer service excellence, and cultural engagement, and it welcomes international applicants who bring language skills and a global perspective to its teams.

Industry: Active travel / cycling vacations
Founded: 2002
Employees: 50–200
Headquarters: Madison, USA
Website: trektravel.com

Good to know if you are moving

Seasonal roles in Spain often include housing or travel allowances, making it easier for international hires to relocate temporarily.
Fluency in Spanish is a plus for many Spain-based positions, but English is the primary working language for guest-facing roles.
Trek Travel provides extensive training for guides and mechanics, including Trek bike-specific certifications, which can be valuable for career growth in the cycling industry.
Positions are often tied to tour seasons (spring-fall), offering a flexible, non-traditional work schedule that appeals to digital nomads and adventure seekers.
The company is part of the Trek Bicycle Corporation network, giving employees access to a global brand and potential internal mobility across other markets.

In their own words

About the company & team

Lead the European Logistics team by training, coaching, and deeply understanding operational needs. Hold people accountable and coach for growth, or for change when needed, to maintain a high-performing Logistics team.
Oversee the Fleet Operations Coordinator to ensure accurate forecasting and budgeting, compliance with service and maintenance, tracking and leasing documentation, vehicle availability, and damage/repair follow-up.
Oversee the Equipment & Inventory Coordinator to ensure Units are stocked appropriately, equipment is maintained, reporting is complete, and parts and consumables requests follow standards.
Oversee the Bike Mechanics to deliver bike builds, service, and maintenance to Trek Travel standards.
Oversee the Bike Sales Coordinator to deliver bike sales results and an organized, efficient warehouse.
Track staff performance and conduct ongoing continuous improvement feedback and performance evaluations.
Monitor and communicate individual hours submissions, workload, and time off approvals.
Manage onboarding and training of new teammates, plus in-year training as needed.
Create a Great Place to Work, foster the company culture, and contribute to a fun, inclusive, safe, and healthy work environment.

All open roles at Trek Travel