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Guest Experience Specialist - Spanish Speaker

On-site in Barcelona·Added yesterday (last checked 28 Oct)

Ukio

10 open roles

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Our summary

Hours: Includes weekends
Work mode: On-site, Barcelona
Spanish: Fluent
English: Required
Experience: 3+ years
Benefits: Private health insurance, flexible pay plan

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Requirements

What we're looking for

3-5 years of experience in hospitality, operations management, property management, or customer-facing roles.
Analytical mindset with the ability to solve problems using data.
Proven ownership of KPIs and cross-team collaboration.
Excellent communication skills in English and Spanish. Additional languages such as French and Portuguese will be a plus.
Comfortable managing multiple priorities independently in dynamic environments.
Empathetic, detail-oriented, and committed to delivering exceptional guest experiences.
Experience with CRM or case management tools (e.g., Zendesk, HubSpot, Salesforce).

Pay & benefits

What you'll get

Private Health Insurance with ALAN
Flexible compensation with Payflow
Ukio anniversary gift
Team-building activities and office events
Transportation card (for roles that require travel, in line with our internal policy)
Fuel your day with fruit, nutrition bars, bottomless coffee/tea, and popcorn whenever you need a boost
An amazing internal culture and no dress code!
International working environment with many different nationalities!

The role

As part of our Guest Experience team, you will own the guest experience and operational performance of a defined portfolio of Ukio apartments. This is not a traditional support or call-center role. You will manage your assigned units, balancing guest satisfaction, operational reliability, and business performance. You will make autonomous decisions that directly impact service quality, property uptime, and portfolio results. You will work cross-functionally to ensure high standards, resolve complex issues, and deliver on Ukio's promise of making people feel at home anywhere. This position requires working weekends.

What you'll do

Act as the main point of contact for all guest-related cases, ensuring fast, empathetic, and effective resolution.
Oversee the full guest journey - from check-in to post check-out - maintaining Ukio's high service standards.
Take full ownership of your portfolio, monitoring operational performance and proactively addressing risks.
Use data and internal dashboards to analyze metrics and implement improvements in guest experience and operational efficiency.
Lead post-case reviews and implement long-term solutions to recurring issues.
Partner closely with internal teams (Operations, Sales, Property Management and Quality) to ensure seamless coordination and enhance overall service.
Monitor and control budget and operational KPIs to ensure sustainable performance.

About Ukio

Ukio is a Barcelona-based proptech startup that has built a platform for investing in rental real estate, allowing individuals to buy, manage, and rent properties entirely online. The company operates as a digital real estate investment and management platform, combining technology with the traditional real estate sector to offer a fully remote and automated service to its users.

Ukio was founded in Barcelona and its Spanish operations are central to its business, with a significant presence in the local startup ecosystem. The company's work culture is dynamic and fast-paced, typical of a scaling tech company, and it actively hires international talent, including roles in sales, design, and operations that are open to English and French speakers, making it a relevant option for international professionals looking to join a growing startup in Spain.

Industry: PropTech
Founded: 2020
Employees: 11–50
Headquarters: Barcelona, Spain
In Spain: Barcelona

Good to know if you are moving

Ukio's official working language is Spanish, but they hire international talent for French and English-speaking roles, particularly in customer experience and sales.
The company is headquartered in Barcelona, offering a vibrant startup environment in one of Europe's top tech hubs.
As a young startup, Ukio offers significant growth opportunities and the chance to have a direct impact on the product and company direction.
The company operates in the proptech sector, a growing industry in Spain, which can be attractive for professionals looking to enter a new and expanding market.

In their own words

About the company & team

We are one of the most promising startups of 2026 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Paris and Milan. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well 🚀.

Ukio's mission is to empower individuals to live where they want, when they want 🌎. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere 💥.

We're backed by Europe's best Venture Capital firms, and this year will be vital to our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets 🔥. We are currently ranked in the top 10 startups in Barcelona by LinkedIn, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals 🥇.

We honor diversity, compassion, and honesty above all else in our team. We've already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like-minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch.

Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us?

Additional information

Ukio's culture promotes and values each individual's contribution. Diversity and inclusion are a big priority for us, so we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution 🔥

We look forward to receiving your application!

All open roles at Ukio