Luxury Reservation Consultant - Italian Speaker

Must be currently legally entitled to work part-time in Spain

Would you like to work for a company where hospitality is a work of heart and you can be all you are?

Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care. With over 230,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.

At the Accor Global Reservation Centre, we offer memorable experiences to our clients.
You will be part of an international team helping guests offering them the best experience when making the reservation in the luxury hotels around the world. You will be sharing your expertise and knowledge of our spectacular, world-class locations and properties while having authentic conversations with guests.

Main Duties
• Answering guest requests with new or existing bookings with a luxury attitude and language in an unscripted environment while using sales oriented techniques
• Fully understanding customer´s needs and acting as a brand ambassador throughout the entire luxury travel experience
• Create a true connection with our guests through storytelling and active listening.
• Upselling and cross-selling around available products and services
• Processing and managing bookings in our internal systems for hotels, including modifications, payments, and cancellations.
• Managing guest accounts and guest enrollments within the loyalty program, including modifications of their personal data.
• Handling any guest demands and concerns in a professional and positive manner.
• Communicating and maintaining a professional relationship with other team members involved (internal/external) to ensure a seamless guest experience.
• Establishing and maintaining a long-lasting professional relationship with the customers, resulting in brand loyalty

Other Responsibilities
• Continuous adhering to GDPR and PCI principles
• Being a curious and enthusiastic learner and keeping oneself up to date with the worldwide trends in the luxury travel industry
• Living the Heartist® culture and values and contributing to the success and growth of the Luxury Reservation Centre in Barcelona
• Following ACCOR´s Sustainability Policies and Corporate Ethics and other internal policies.

• 39 hours/week contract
• AM & PM Schedules
• Rotative Days Off

As a Luxury Reservation Consultant, you will be a key member of our Global Reservation Centre based in Barcelona, handling inbound booking calls and utilizing your sales skills to offer knowledgeable recommendations while reserving rooms and suites for our luxury brand hotels worldwide. You will leverage your expertise and passion for our spectacular, world-class locations and properties to engage guests in authentic conversations, driving bookings and maximizing revenue. Your ability to understand guest needs and provide tailored solutions will be key in delivering exceptional service and achieving sales targets.