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Service Operations Manager (Data)

Remote, Madrid·Added 16 days ago

UST

132 open roles

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Overview

Job details

12 or 14 salary payments a year
Your pick, per the ad: the same annual pay either way.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
UST doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Have 4+ years of experience
Mid-level role.

Pay & benefits

What you'll get

23 days of Annual Leave plus the 24th and 31st of December as discretionary days!

Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).

`Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan...)

Free access to several training platforms

Professional stability and career plans

UST also, compensates referrals from which you could benefit when you refer professionals.

The option to pick between 12 or 14 payments along the year.

Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime...)

UST Club Platform discounts and gym Access discounts

If you would like to know more, do not hesitate to apply and we'll get in touch to fill you in details. UST is waiting for you!

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

Requirements

What we're looking for

Fluent English (C1 level minimum) - mandatory.
4+ years of experience in operational coordination, service management, or technology operations environments.
Proven experience in Incident Management and Change Management processes.
Strong operational reporting and management information skills.
Experience producing KPI, SLA, availability, and operational performance reports.
Strong analytical skills with the ability to identify trends, risks, and recurring issues from operational data.
Experience coordinating multiple technical teams during incidents and critical situations.
Strong stakeholder management and communication skills.

Work location: Spain

Languages

• English C1

The role

description

UST is looking for the very Top Talent...and we would be delighted if you were to join our family!

More in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and a presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What are we looking for?

We are currently looking for aService Operations Managerto join our Fintech team.

Location:100% remote

Skills

English C1
Incident Management
Change Management
Operational Reporting
Stakeholder Management
KPI Reporting
SLA Reporting
Data Analysis
Technical Team Coordination
Monitoring & Management
Operational GovernanceContinuous Improvement

Hiring process

3 steps3 interviews1–2 weeks in all

Learning about who you are
With recruitment team
Conversation about your background and experience; for some roles, a sense of your technical proficiency.
Understanding what makes you tick
What motivates you, your working style and personality, and whether you would thrive in UST and client team dynamics.
Final interview
With future peers, sometimes leadership or the client
Informal chat with your future peers about team fit; depending on the role, members of the leadership team or the client may join.

UST replies within 24 hours of the final interview.
Timing depends on everyone's availability.

About UST

UST is a global digital transformation and IT services company headquartered in Aliso Viejo, California, USA. With over 30,000 employees worldwide, UST partners with major corporations across industries such as banking, healthcare, retail, and manufacturing to deliver technology solutions, including cloud, data analytics, and application development. The company has a strong global footprint with delivery centers across North America, Europe, Asia, and Latin America.

In Spain, UST has a significant presence in Málaga, where it operates a technology and innovation hub. The Málaga office is a key delivery center for European clients, offering roles in software engineering, data, and digital services. UST is known for its collaborative culture and investment in employee development, making it an attractive option for international professionals seeking to work in Spain's growing tech ecosystem.

Industry: Technology
Founded: 1999
Employees: 30,000
Headquarters: Alameda, USA
In Spain: Málaga
Website: ust.com

Good to know if you are moving

UST's Málaga office is part of a growing tech hub in southern Spain, offering a Mediterranean lifestyle with lower cost of living compared to Madrid or Barcelona.
The company provides visa and relocation support for international hires, as part of its global mobility programs.
UST emphasizes continuous learning and offers certifications and training in cloud, data, and engineering.
Málaga has a growing international community and is well-connected by air to major European cities, making it easy for expats to travel.
UST has a diverse workforce with employees from many nationalities, and English is commonly used in the Málaga office.

All open roles at UST