Telephone Customer Service - Badajoz

At Vítaly, we feel that work can (and should) be a source of well-being. We live our vocation of being architects of healthier, safer, and more human work environments.

With more than 25 years in the sector and a leading infrastructure throughout the national territory, our true size is measured by impact: contributing to the well-being of people.

We are looking in BADAJOZ for an energetic person with strong communication skills, who understands that behind every call there is an opportunity to add value. Someone capable of managing the customer relationship holistically: from detecting a training need to the sustainable management of agreements.

What will your duties be?

If you have the voice and the attitude to connect with our customers, we want to meet you.

Send us your CV and let's talk!

• Management of Customer Interactions through any inbound and outbound channel, whether direct or indirect.

• Telephone and digital media customer service, including emails, chat, WhatsApp, and any other channel the company makes available to the customer, both  inbound and  outbound.

• Internal and external Customer Service.

• Management and resolution of operations related to the customer.

• Managing and resolving incidents.

• Performing cross-selling.
   

And if you also...

You have experience in the sale of services or subsidized training, notions of Occupational Risk Prevention (PRL), or you reside near our offices.

• High School Diploma or Higher Level Vocational Training in Administration.
• 1 to 2 years of experience managing customer relationships as a teleoperator.
• You are proficient in the Windows/Office environment and digital channels.
• You manage your activity with autonomy and maintain a positive attitude toward challenges.
• Negotiation skills, active listening, and goal orientation.
• Catalan and/or Valencian is essential.
• Catalan is a plus.