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Customer Service Telephone Agent

On-site in Badajoz·Full-time·Added 2 months ago

Adecco España

5876 open roles

Overview

Job details

  • €18,000 - €22,000 a year

    Gross, as stated in the ad.

    About €1,370 - €1,500 a month after tax.

  • Permanent contract

    Full-time.

  • Fixed shift · Includes weekends

    “El turno es de tarde (según convenio) entradas entre 14:00-16:00 y con salidas entre 21:30-23:30 según necesidades de planificación cumpliendo la jornada completa de 7,5 h/día. · Jornada de lunes a domingo con 2 días de descanso a la semana, garantizando 2 fines de semana al mes.” — per the ad.

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

Find jobs with visa support

Requirements

  • Speak native-level Spanish

    Listed as a requirement in the ad.

  • Work on-site in Badajoz

    No relocation package mentioned.

  • Upper secondary (Bachillerato)

    “Formación: Bachillerato, FP Grado Superior o estudios Universitarios. (imprescindible poder acreditar titulación)” — per the ad.

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

  • Permanent contract with MAPFRE.

- Fixed salary of €18,403.16 gross per year + variable pay based on goal achievement.

  • The shift is an afternoon shift (according to the collective agreement) with entry times between 2:00 PM and 4:00 PM and exit times between 9:30 PM and 11:30 PM, based on scheduling needs, working a full day of 7.5 hours per day.

- Schedule from Monday to Sunday with 2 days off per week, guaranteeing 2 weekends off per month.

The role

Do you have experience in phone customer service? Have you previously worked in the insurance sector? Would you like to join the leading company in the insurance sector?

At Adecco, we are selecting several Phone Customer Service Representatives for the offices that the MAPFRE group has in Badajoz.

What you'll do

Your main duties will be:

  • Handling customer requests and complaints received through non-face-to-face channels.
  • Checking, verifying, and recording the information provided by customers.
  • Carrying out operational or administrative tasks with internal or external contacts, arising from the nature of the activity, with the aim of facilitating the resolution of incidents and requests.
  • Providing the customer with accurate information about the requested services and following up on incidents or requests made. If you are interested, do not hesitate to apply for this position.

We look forward to meeting you!

Requirements

Education: High School Diploma, Higher Level Training Cycle, or University Studies. (Being able to provide proof of qualifications is essential)

Previous experience in customer service is valued.

Hiring process

1 interview

  • Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
  • The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry
Staffing
Website
adecco.com
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