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Client Operations Representative

On-site in Madrid·Added 4 months ago (last checked 3 Nov)

Viva.com

2 open roles

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Our summary

Work mode: On-site, Madrid
Spanish: Native level
English: Required

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Skills

Requirements

What we're looking for

Experience in monitoring and analyzing account performance to drive growth;
Hold a strong interest in technology, with the desire to become a payments subject matter expert;
Be able to identify customer technical and commercial requirements to craft solutions;
Hold strong presentation skills, particularly over the phone or with video meetings;
Possesses collaboration skills, able to work with a wide range of people to get stuff done;
Native in Spanish and fluent in English.

Languages

Kindly note that we accept CVs submitted in English.

The role

We are looking for a proactive and commercially minded Client Operations Representative to support lead generation, merchant onboarding and the effective coordination of client-related operational activities.

What you'll do

Conduct market and account research to identify prospective merchants that meet defined targeting criteria, including relevant industry, transaction volume and revenue potential;
Identify and prioritise high-potential prospects in line with agreed commercial priorities and internal qualification criteria;
Initiate outreach and arrange qualified introductory meetings for the relevant commercial team;
Use approved lead-generation and research tools, including Apollo, LinkedIn Sales Navigator, Claude/ChatGPT and Google My Maps, to support prospect identification and account mapping;
Maintain accurate, complete and up-to-date prospect and merchant records in the company's CRM and internal systems;
Collaborate with Commercial, Operations and other relevant teams to ensure appropriate lead handover, follow-up and service delivery;
Support prospective and existing merchants with registration, onboarding and payment-acceptance setup, following approved procedures and guidance.

About Viva.com

Viva.com is a European fintech company that provides payment processing solutions, including point-of-sale (POS) terminals, online payment gateways, and business banking services. Founded in 2006 and headquartered in Athens, Greece, the company has grown to serve merchants across multiple European countries, offering a unified platform for card payments, digital wallets, and other financial services. It is a significant player in the European payments landscape, competing with larger incumbents by focusing on innovation and customer-centric solutions.

In Spain, Viva.com has established a presence to expand its merchant network, with current open roles based in Barcelona. The company's work culture emphasizes agility, technology, and direct client engagement, making it an attractive option for international professionals interested in fintech and payments. With a growing footprint in Southern Europe, Viva.com offers opportunities for relocators to work in a dynamic, multicultural environment while contributing to the expansion of digital payment services in Spain.

Founded: 2006
Employees: 500–1,000
Headquarters: Athens, Greece
In Spain: Barcelona

Good to know if you are moving

Viva.com is headquartered in Athens, Greece, but has a growing presence in Spain, with current roles based in Barcelona.
The company operates as an electronic money institution, regulated by the Bank of Greece, which may appeal to professionals with a background in compliance or finance.
International candidates can expect a multicultural work environment, as Viva.com serves multiple European markets and employs a diverse workforce.
The open roles in Spain focus on client relationship and operations, indicating a strong emphasis on customer-facing and operational functions for relocators.
Viva.com offers a dynamic, fast-paced fintech environment, which is ideal for professionals looking to grow in the digital payments sector.

In their own words

About the company & team

Viva.com is the 1st Tech Bank in Europe for Businesses revolutionizing omnichannel payment acceptance, offering card issuing, loans, and deposit accounts to businesses across Europe. Licensed by the Bank of Greece, it operates under the EU FOS regime in 29 EU countries, delivering seamless financial services. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device. Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com's value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

All open roles at Viva.com