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Customer Digital Operations Specialist

On-site in Viladecans·Added 2 days ago (last checked 4 Nov)

Vueling

23 open roles

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Our summary

Work mode: On-site, Viladecans
Spanish: Fluent
English: Required
Experience: 3+ years
Education: University degree

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Skills

Requirements

What we're looking for

3-5 years of experience in Digital Operations, Service Management, Customer Support Operations, CRM Support, Helpdesk, QA, Customer Systems Support or similar environments.
Experience supporting customer-facing platforms or business-critical systems.
Proven experience coordinating incidents and working with multiple stakeholders across business and technology functions.
Understanding of operational monitoring, service performance and continuous improvement practices.

Education & certifications

Bachelor's degree in Business Administration, Information Systems, Technology, Engineering or a related discipline.
Equivalent professional experience will also be considered.
Additional certifications related to Service Management, IT Operations or Digital Technologies will be valued.

Languages

Professional proficiency in English.
Professional proficiency in Spanish.

The role

As a Customer Digital Operations Specialist, you will ensure the stability, performance and continuous improvement of customer-facing digital platforms and operational systems. Acting as a bridge between business, technology teams and external providers, you will coordinate incident resolution, support operational excellence and help deliver a seamless customer experience across digital channels.

What you'll do

Monitor the performance, availability and operational health of customer-facing digital platforms and systems.
Coordinate the investigation, tracking and resolution of incidents impacting customers or business operations.
Escalate and follow up on critical issues, ensuring timely recovery and minimal disruption to customer services.
Analyse recurring incidents and identify root causes and opportunities for continuous improvement.
Support the rollout, adoption and operational readiness of new digital products, services and enhancements.
Monitor service performance and proactively identify operational risks affecting customer journeys.
Contribute to service resilience by supporting recovery and continuity processes for critical customer systems.
Collaborate with stakeholders to optimise operational processes and improve customer experience.
Produce operational insights and recommendations to enhance platform reliability, efficiency and service quality.
Support the management of third-party vendors and technology partners to ensure service delivery standards are met.
Ensure digital operations are aligned with business priorities in a fast-paced, customer-centric environment.

About Vueling

Vueling is a Spanish low-cost airline headquartered in Barcelona, operating a large network of short- and medium-haul flights across Europe, North Africa, and the Middle East. As part of the International Airlines Group (IAG), which also includes British Airways and Iberia, Vueling is one of Europe's leading low-cost carriers, carrying tens of millions of passengers annually and operating a fleet of over 100 Airbus aircraft. The airline is known for its focus on efficiency, digital innovation, and a strong presence in the Mediterranean region.

Vueling's headquarters and main operational base are in Barcelona, with additional bases in cities like Madrid, Malaga, and Seville. The company's work culture is dynamic and fast-paced, reflecting the airline industry's demands, and it offers opportunities for international professionals in areas such as flight operations, data analysis, customer experience, and corporate functions. With English as a common working language alongside Spanish and Catalan, Vueling is an attractive employer for international talent looking to work in a vibrant, multicultural environment in Spain.

Industry: Airlines
Founded: 2004
Employees: 1,000–5,000
Headquarters: Barcelona, Spain
In Spain: Barcelona, Madrid, Malaga and 1 more

Good to know if you are moving

Vueling is headquartered in Barcelona, offering a unique opportunity to live and work in one of Europe's most popular cities.
As part of IAG, Vueling provides access to a large international network and potential career mobility within the group.
The airline operates in a multilingual environment, with Spanish, Catalan, and English commonly used, making it accessible for international professionals.
Vueling's roles in operations, analytics, and customer service offer exposure to the dynamic aviation industry in Spain.
The company offers competitive benefits and a chance to work in a fast-growing sector with a strong focus on digital innovation.

In their own words

About the company & team

At Vueling, we connect people, places and opportunities ✈️

As part of the IAG Group, we are one of Europe's leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.

Additional information

💛 Vueling Values
Our values are what we believe in, what we stand for and how we behave.

Make it happen
Make it better
Make it safe
Make it cost-focused
Make it customer-oriented
Win together

Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.

All open roles at Vueling