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Regional Customer Excellence Director in Madrid

Hybrid in Madrid·Full-time·Added 2 days ago (last checked 9 Nov)

AbbVie

9 open roles

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Our summary

Work mode: Hybrid, Madrid
Contract: Full-time
English: Required
Experience: Senior level

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Skills

AbbVie is hiring for this role in several places. This vacancy is in Madrid.

Requirements

What we're looking for

Leadership experience in Customer Excellence, commercial transformation, marketing, field force effectiveness, analytics, digital, or related roles within pharma, healthcare, or another regulated industry.
Proven ability to lead customer-centric, cross-functional transformation across complex, multi-market matrix organizations.
Strong commercial and strategic acumen, translating customer, market, and data insights into actionable strategies and measurable outcomes.
Experience with go-to-market models, launch readiness, customer engagement, data, analytics, digital tools, and AI-enabled solutions.
Excellent communication, stakeholder management, and influencing skills, with the ability to engage senior leaders and lead through indirect authority.
A self-directed, resilient, and collaborative leader with strong judgment, accountability, and fluent English; additional European languages are an asset.
Fluent English, with strong written and presentation skills. Additional European languages are an asset.

The role

AbbVie’s Europe Area Team is seeking a Regional Customer Excellence Director to accelerate customer-centric transformation across the region.

Reporting to the Customer Excellence Director, Europe, you will connect customer insight, data, technology, and commercial execution to deliver meaningful customer and business impact. You will partner with affiliate, area, and international leaders to translate strategy into scalable local action.

This role can be based anywhere in Europe.

What you'll do

Embed customer-centric ways of working across affiliates, ensuring customer needs and insights shape strategic and operational decisions.
Drive the evolution of go-to-market models, capabilities, operating models, and behaviours to improve customer engagement.
Align global, area, and affiliate priorities while adapting initiatives to local market, access, healthcare-system, and regulatory realities.
Champion the use of customer insights, analytics, and AI-enabled solutions to strengthen decisions and create measurable value.
Build teams’ ability to turn cross-functional data into clear recommendations, actionable plans, and outcomes.
Enable adoption of relevant international and global tools to deepen customer understanding and optimize engagement.
Improve consistency, agility, and effectiveness of execution across affiliates and functions.
Embed practical best practices, performance frameworks, and tools that translate strategy into high-quality delivery.
Advise on field force excellence, capability building, launch readiness, and the scaling of successful affiliate innovations.
Define the future Customer Excellence capabilities, operating model, talent, and ways of working needed for evolving business and customer needs.
Support affiliates to prioritize local roadmaps, close capability gaps, and remain aligned with regional and global direction.
Identify and scale innovations that strengthen the connection between strategy, customer experience, data, technology, and execution.
Build trusted partnerships with senior leaders across affiliates, area functions, and international teams.
Influence complex, cross-functional decisions through strong commercial judgment, collaboration, and a focus on value creation.
Act as a strategic advisor on Customer Excellence priorities, data-driven decision-making, and execution.

About AbbVie

AbbVie is a global biopharmaceutical company focused on discovering and delivering innovative medicines across key therapeutic areas including immunology, oncology, neuroscience, and eye care. Spun off from Abbott Laboratories in 2013, AbbVie is headquartered in North Chicago, USA, and operates in over 70 countries, employing roughly 50,000 people worldwide. The company is known for blockbuster drugs like Humira and Skyrizi, and its pipeline spans a wide range of serious diseases.

In Spain, AbbVie has a significant presence with offices in Madrid and Barcelona, supporting commercial, medical, and corporate functions. The Spanish affiliate is involved in market access, brand management, medical science liaison (MSL) roles, and sales across therapeutic areas like oncohematology, Parkinson's, and eye care. For international professionals, AbbVie offers a global, science-driven culture with opportunities in a highly regulated and competitive pharmaceutical market, and the Spanish offices are well-integrated into the company's European operations.

Industry: Pharma
Founded: 2014
Employees: 40,000–50,000
Headquarters: North Chicago, USA
In Spain: Madrid, Barcelona

Good to know if you are moving

AbbVie is a global biopharmaceutical company with a strong presence in Spain, offering roles in commercial, medical, and corporate functions.
The company provides a structured career development framework and opportunities for international mobility within its global network.
Spanish offices are located in Madrid and Barcelona, both major hubs for the pharmaceutical industry in Europe.
AbbVie's portfolio includes high-profile therapeutic areas like immunology, oncology, and neuroscience, which are critical for healthcare professionals.
The company emphasizes a culture of innovation and patient-centricity, with a strong focus on research and development.

In their own words

About the company & team

AbbVie's mission is to discover and provide innovative therapies and solutions that address today's serious diseases and meet the medical challenges of tomorrow. We strive to make a remarkable impact on patients' lives in several key therapeutic areas: immunology, ophthalmology, oncology, neuroscience, and virology, as well as in aesthetic medicine with products and services from our Allergan Aesthetics portfolio.

For more information about AbbVie: www.abbvie.com  - www.abbvie.fr. Follow @abbvie on LinkedIn, X (ex Twitter) et YouTube. 

Additional information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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