Structure the User Experience of your audience, ensuring service quality through deep data-driven diagnostics, customer voice, and qualitative analysis. Your mission is to prioritize and drive the Continuous Improvement Roadmap with a systemic approach, executing agile solutions and directly impacting user experience and business profitability.

Do you want to change the world?

Do you want to change the world? That's what we do at Cabify. Our goal is to make cities better places to live, improving the mobility of the people who live in them, connecting passengers and drivers with just one click of a button. It's possible that someday cities will be places where no one needs a private car, but we still have a long way to go... will you join us?

In the Customer Experience and Operations team, we are looking for the ideal person to join as an Operational Excellence Specialist.

How will you help us achieve our mission?

Identify frictions and opportunities in the journey through qualitative and quantitative analysis (Customer Voice, surveys, usage) to translate them into functional improvement requirements.
Define, prioritize, and execute the Continuous Improvement Roadmap, ensuring milestones are met on time and within scope.
Act as a Proximity Sensor for control alerts, distinguishing between local tactical noise and real systemic signals.
Present preliminary analyses in control sessions to determine whether deviations are resolved through corrective actions or escalated to an in-depth diagnosis of the problem.
Design and implement lightweight automations (No-Code and internal AI) to eliminate manual tasks for your audience.
Escalate requirements when solutions require structural changes.

Technical Skills

Experience & Processes: Mastery of Design Thinking, Customer Journey Mapping, Agile/Scrum, and problem-solving methodologies.
Data Analysis: Interpretation of experience and operations metrics on BI platforms (Looker Studio, Tableau).
No-Code and AI Ecosystem: Experience with automation tools No-Code (N8N, Make) and applied use of AI for operational efficiency.

Soft Skills

Systemic Vision: Holistic analysis of problems without getting lost in reactive details.
Healthy Conflict: Assertiveness to reject requests that fall outside standards or lack justified impact.
Focus on Measurable Impact: Orientation toward deliverables with quantifiable value and full closure of cycles.

Requirements

Education & certifications

Education: Bachelor's degree in Business Administration, Engineering, Service Design/UX, or related fields.
Experience: 3-5 years in Continuous Improvement, Customer Experience (CX), Operational Excellence, Process Consulting, or Project Management.

Pay & benefits

What you'll get

We are a company full of happy and motivated people... and we don't want that to change! Here are some of the reasons you'll love being part of the Cabify family:

📝Permanent contract with competitive salary

🌍Flexible start and end times so you can organize your day at your own pace

💸Monthly credit to use on our Cabify App

💰Flexible compensation plans tailored to your needs

🎟️Discounts at restaurants, stores, and gyms

🐶Pet-friendly office so you can bring your furry friend to work

🖥️Work equipment so you can develop all your talent

Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for everyone, regardless of their origin, gender, religion, orientation, age, or ability. Join us!

The role

Estructurar la Experiencia de Usuario de tu audiencia, garantizando la calidad del servicio mediante diagnósticos profundos basados en datos, voz del cliente y análisis cualitativo. Tu misión es priorizar e impulsar el Roadmap de Mejora Continua con un enfoque sistémico, ejecutando soluciones ágiles e impactando directamente en la experiencia de usuario y en la rentabilidad del negocio.

¿Quieres cambiar el mundo?

¿Quieres cambiar el mundo? Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando a pasajeros y conductores con tan sólo pulsar un botón. Es posible que algún día las ciudades sean lugares donde nadie necesite un coche privado, pero aún nos queda un largo camino por recorrer... ¿nos acompañas?

En el equipo de Customer Experience and Operations estamos buscando la persona idónea para que se incorpore como Operational Excellence Specialist .

¿Cómo nos ayudarás a cumplir nuestra misión?

Identificar fricciones y oportunidades en el journey mediante análisis cualitativos y cuantitativos (Voz del Cliente, encuestas, uso) para traducirlos en requerimientos de mejora funcional.
Definir, priorizar y ejecutar el Roadmap de Mejora Continua asegurando el cumplimiento de hitos en tiempo y forma.
Actuar como Sensor de Proximidad ante alertas de control discriminando entre ruido táctico local y señales sistémicas reales.
Presentar análisis preliminares en sesiones de control para determinar si las desviaciones se resuelven con acciones correctivas o se escalan a un diagnóstico profundo del problema..
Diseñar y ejecutar automatizaciones ligeras (No-Code e IA interna) para eliminar tareas manuales en tu audiencia.
Escalar requerimientos cuando las soluciones requieren cambios estructurales.

Competencias Técnicas

Experiencia & Procesos: Dominio de Design Thinking, Customer Journey Mapping, Agile/Scrum y metodologías de resolución de problemas
Análisis de Datos: Interpretación de métricas de experiencia y operaciones en plataformas BI (Looker Studio, Tableau)
Ecosistema No-Code e IA: Experiencia con herramientas de automatización No-Code (N8N, Make) y uso aplicado de IA para eficiencia operativa.

Competencias Soft

Visión Sistémica: Análisis holístico de problemas sin perderse en el detalle reactivo.
Conflictividad Saludable: Asertividad para rechazar peticiones fuera de estándar o sin impacto justificado.
Foco en Impacto Medible: Orientación a entregables con valor cuantitativo y cierre de ciclo.

Requirements

Education & certifications

Educación: Grado/Licenciatura en ADE, Ingeniería, Diseño de Servicios/UX o afines.
Experiencia: 3-5 años en Mejora Continua, Customer Experience (CX), Excelencia Operativa, Consultoría de Procesos o Gestión de Proyectos.

Pay & benefits

What you'll get

Somos una empresa llena de gente feliz y motivada... ¡y no queremos que eso cambie! Aquí te mostramos algunas razones por las que te encantará formar parte de la familia Cabify:

📝Contrato indefinido con salario competitivo

🌍Margen flexible en la hora de entrada y salida para que te organices a tu ritmo

💸Crédito mensual para usar en nuestra App de Cabify

💰Planes de retribución flexible adaptados a tus necesidades

🎟️Descuentos en restaurantes, tiendas y gimnasios

🐶Sala de mascotas para que te traigas el peludo a la oficina

🖥️Equipo de trabajo para que desarrolles todo tu talento

Cabify se enorgullece de ser un lugar de trabajo con igualdad de oportunidades. Celebramos la diversidad y estamos comprometidos con crear un entorno inclusivo para todas las personas, independientemente de su origen, género, religión, orientación, edad o capacidad. ¡Únete a nosotros!

About Cabify

Cabify is a Spanish multinational ride-hailing and mobility company that operates a platform connecting users with private drivers, as well as offering corporate mobility solutions and last-mile delivery services. Founded in Madrid in 2011, Cabify has expanded across Spain and Latin America, positioning itself as a key player in the urban mobility sector with a focus on sustainability and safety. The company operates in multiple countries and has a significant workforce, with its headquarters in Madrid.

In Spain, Cabify maintains its global headquarters in Madrid and has a strong presence in major cities like Barcelona. The company is known for its tech-driven approach, employing engineers, data scientists, and product teams to enhance its platform. For international professionals, Cabify offers a dynamic, multicultural work environment with opportunities in engineering, data, marketing, and operations. The company emphasizes diversity and inclusion, and its roles often require English proficiency, making it accessible to non-Spanish speakers.

Industry: Mobility
Founded: 2011
Employees: 1,000–5,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona
Website: cabify.com

Good to know if you are moving

Cabify is headquartered in Madrid, offering a central hub for international hires in Spain.
The company operates in multiple countries across Spain and Latin America, providing opportunities for cross-border mobility.
Cabify's work culture is described as dynamic and innovative, with a focus on technology and data-driven decision making.
The company has a strong commitment to diversity and inclusion, with specific programs for people with disabilities.
English is commonly used in the workplace, especially in tech and data roles, making it accessible for international professionals.

In their own words

About the company & team

You will be part of Customer Operations (COPs); a cross-functional team focused on transforming operations through value architecture, governance, performance analysis, and AI-driven automation.

About the company & team

Formarás parte de Customer Operations (COPs); un equipo transversal enfocado en transformar la operación mediante arquitectura de valor, gobernanza, análisis de rendimiento y automatización gobernada con IA.

All open roles at Cabify