Operational Excellence Specialist

We are a company full of happy and motivated people... and we don't want that to change! Here are some of the reasons you'll love being part of the Cabify family:

📝Permanent contract with competitive salary

🌍Flexible start and end times so you can organize your day at your own pace

💸Monthly credit to use on our Cabify App

💰Flexible compensation plans tailored to your needs

🎟️Discounts at restaurants, stores, and gyms

🐶Pet-friendly office so you can bring your furry friend to work

🖥️Work equipment so you can develop all your talent

Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for everyone, regardless of their origin, gender, religion, orientation, age, or ability. Join us!

Structure the User Experience of your audience, ensuring service quality through deep data-driven diagnostics, customer voice, and qualitative analysis. Your mission is to prioritize and drive the Continuous Improvement Roadmap with a systemic approach, executing agile solutions and directly impacting user experience and business profitability.

Do you want to change the world? That's what we do at Cabify. Our goal is to make cities better places to live, improving the mobility of the people who live in them, connecting passengers and drivers with just one click of a button. It's possible that someday cities will be places where no one needs a private car, but we still have a long way to go... will you join us?

In the Customer Experience and Operations team, we are looking for the ideal person to join as an Operational Excellence Specialist.

• Identify frictions and opportunities in the journey through qualitative and quantitative analysis (Customer Voice, surveys, usage) to translate them into functional improvement requirements.
• Define, prioritize, and execute the Continuous Improvement Roadmap, ensuring milestones are met on time and within scope.
• Act as a Proximity Sensor for control alerts, distinguishing between local tactical noise and real systemic signals.
• Present preliminary analyses in control sessions to determine whether deviations are resolved through corrective actions or escalated to an in-depth diagnosis of the problem.
• Design and implement lightweight automations (No-Code and internal AI) to eliminate manual tasks for your audience.
• Escalate requirements when solutions require structural changes.

• Experience & Processes: Mastery of Design Thinking, Customer Journey Mapping, Agile/Scrum, and problem-solving methodologies.
• Data Analysis: Interpretation of experience and operations metrics on BI platforms (Looker Studio, Tableau).
• No-Code and AI Ecosystem: Experience with automation tools No-Code (N8N, Make) and applied use of AI for operational efficiency.

• Systemic Vision: Holistic analysis of problems without getting lost in reactive details.
• Healthy Conflict: Assertiveness to reject requests that fall outside standards or lack justified impact.
• Focus on Measurable Impact: Orientation toward deliverables with quantifiable value and full closure of cycles.