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Quality Analyst with French

On-site in València·Full-time·Added 6 days ago (last checked 1 Nov)

Agency

Adecco España

4316 open roles

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Our summary

Salary: €21,000 - €24,000 a year
About €1,470 - €1,600 a month after tax.
Hours: Rotating shifts · Includes weekends
Work mode: On-site, València
Contract: Permanent, full-time hours
Languages: French

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Native French or C2 proficiency level.

Previous experience in quality positions within Contact Center environments.

Proficiency in quality monitoring tools.

Advanced level of Excel.

Excellent analytical capacity and attention to detail.

Communication skills and the ability to deliver feedback constructively.

Organized, rigorous person oriented toward continuous improvement.

Pay & benefits

What you'll get

Permanent contract from day one.

Joining a stable project with career growth opportunities.

Gross annual salary between €21,000 and €24,000, depending on experience and knowledge provided.

Annual bonus of up to 15% of the agreed gross salary.

Dynamic, international environment oriented towards continuous improvement.

The role

Are you passionate about excellence in customer service and do you enjoy analyzing processes to drive continuous improvement? If you have experience in quality within Contact Center environments and you are proficient in French at a native or C2 level, this could be your next professional opportunity.

What you'll do

As a Quality Analyst, you will be part of the Quality & Training team, reporting directly to the Quality & Training Manager, with the objective of ensuring compliance with the quality standards established for the French market and contributing to the development and performance of the customer service teams.

Main duties

Perform monitoring and evaluation of calls and cases for the French market in accordance with the defined quality standards.

Prepare quality reports, identify trends, and detect opportunities for improvement.

Provide individual feedback to agents, ensuring support oriented towards professional development.

Design and monitor action plans related to performance improvement.

Participate in calibration sessions both internally and with the client.

Detect training needs and collaborate closely with the Training team to implement development actions.

How you'll work

39-hour weekly schedule.

Monthly shift schedule planned in advance.

Rotating shifts between 08:00 and 23:00, Monday to Saturday.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.