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After-sales Advisor with French (Industry)

On-site in El Prat de Llobregat·Full-time·Added today (last checked 15 Oct)

Agency

Adecco España

5429 open roles

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Overview

Salary: €32,000 - €35,000 a year
About €2,040 - €2,200 a month after tax.
Work mode: On-site, El Prat de Llobregat
Contract: Permanent contract, full-time hours
Languages: French
Experience: 2+ years
Education: Vocational training (FP Grado Medio)
Benefits: Private health insurance

Visa options

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The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Requirements

Native or C1 French.

Fluent level of Spanish and English (valuable)

Experience working for the French market in the industrial sector.

Vocational Training in Electronics or similar.

Minimum of 2 years of experience in after-sales, technical support, or customer service roles.

Strong client orientation and results-driven approach.

Analytical and problem-solving skills.

Good communication skills.

Proactive attitude, ease of learning, and orientation toward teamwork.

Proficiency in ERP systems.

Experience with Microsoft Dynamics 365.

Pay & benefits

What you'll get

What do we offer you?

Permanent contract

Salary: between 32K to 35K gross per year.

Social benefits: Health insurance, Discount Club

Joining an international company in full growth.

Dynamic and collaborative environment.

The role

Do you have experience in customer service, technical support, or incident management? Do you have C1 or native French and would you like to be part of a leading international company in its sector? This could be your next opportunity.

What will your mission be?

We are looking for an After-Sales Technician to manage incidents, warranties, and technical customer inquiries, offering a high-quality service and contributing to customer loyalty and satisfaction.

What you'll do

Main duties

- Management and follow-up of warranties and incidents via e-ticket.

- Technical advice and resolution of customer inquiries.

- Follow-up of product repairs and replacements until their correct delivery.

- Coordination with the logistics department.

- Customer service, guaranteeing an excellent experience.

- Identification of recurring incidents and proposal of improvements.

- Preparation of reports and monitoring of area KPIs.

- Maintenance and strengthening of customer relationships.At Adecco, we believe in equal opportunities and we advocate for Talent Without Labels

How you'll work

Location: El Prat de Llobregat

Schedule: Mon to Fri with schedule flexibility from 8am-9am and 4:30pm-5:30pm

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.

Industry: Staffing
Website: adecco.com

All open roles at Adecco España