Store Manager

5. Expected professional and interpersonal competencies Knowledge Knowledge of sales techniques in premium retail Mastery of premium customer service standards Knowledge of high-end products and brands Mastery of CRM (customer relationship management) tools Knowledge of stock management and logistics Basic financial knowledge (budgets, margins, invoicing) Local commercial regulations Skills Team management and leadership Customer orientation and problem-solving ability Analytical capacity (monitoring KPIs and sales performance) Organization and priority management Merchandising and visual product presentation Interpersonal communication skills Complaint and conflict management Capabilities Ability to make quick and effective decisions Adaptability to changing environments Ability to manage unforeseen situations Observational capacity to detect customer needs Ability to inspire and motivate the team Autonomy at work

Bonus and Incentive System, Seniority awards, Discounts on all Longchamp products, Current and daily training, Free psychological support service, life insurance.... and much more!!!

About Longchamp Founded in Paris in 1948, Longchamp is an iconic French maison, recognized for its savoir-faire in leather goods and its innovative spirit. Throughout its history, the brand has known how to combine artisanal tradition with contemporary creativity, developing collections that stand out for their quality, functionality, and timeless design. Today, Longchamp offers a complete universe encompassing handbags, luggage, accessories, footwear, and women's prêt-à-porter, consolidating a dynamic and constantly evolving brand identity. With a presence in 80 countries and more than 1,500 points of sale worldwide, Longchamp continues to grow thanks to the talent of its 3,000 employees, sharing the same passion for excellence and customer experience. 1. Job title Store manager 2. Purpose of the role The Boutique Manager is responsible for the daily management of a store specializing in high-end retail products. They are responsible for achieving sales targets, offering an exceptional customer experience, and maintaining a dynamic and motivating work environment for the team. The position also involves ensuring compliance with brand standards and maximizing store profitability. 3. Job functions The store manager will be responsible for: Team management: Recruitment, training, development, and supervision of the sales team. Achievement of objectives: Monitoring sales performance and implementing corrective measures when necessary. Customer relations: Ensuring excellent customer service by anticipating needs and personalizing the experience. Operational management: Supervising replenishment, ensuring correct stock management, and guaranteeing the proper introduction of new collections. Sales analysis: Monitoring and analyzing indicators to propose continuous improvement actions. Competitive monitoring: Monitoring market trends and analyzing the competition to adapt local strategies. 4. Responsibilities In the day-to-day, their functions will include: Guaranteeing the integral management of the store, including the supervision of daily operations, stock management, and inventories. Leading, training, and motivating the sales team to ensure high-quality service and achieve performance targets. Developing and implementing commercial strategies to increase sales and optimize key performance indicators (KPIs). Ensuring the correct presentation of products in accordance with the brand's visual merchandising guidelines. Managing the store budget and keeping operating costs under control. Maintaining and reinforcing customer loyalty by offering personalized service and organizing special events. Representing the brand image and values to customers, guaranteeing compliance with internal standards and policies. 5. Expected professional and interpersonal competencies Knowledge Knowledge of sales techniques in premium retail Mastery of premium customer service standards Knowledge of high-end products and brands Mastery of CRM (customer relationship management) tools Knowledge of stock management and logistics Basic financial knowledge (budgets, margins, invoicing) Local commercial regulations Skills Team management and leadership Customer orientation and problem-solving ability Analytical capacity (monitoring KPIs and sales performance) Organization and priority management Merchandising and visual product presentation Interpersonal communication skills Complaint and conflict management Capabilities Ability to make quick and effective decisions Adaptability to changing environments Ability to manage unforeseen situations Observational capacity to detect customer needs

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