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Patient Care Call Center Agents (with English)
València, Spain·€21,500·On-site·Entry·Permanent·Spanish: Fluent·English: Required
Added 24 days ago
Need a visa?No sponsorship mentioned, and this kind of work is rarely sponsored in Spain. See which routes exist.
Job description
An important business group in the healthcare sector, with clinics specialized in Assisted Reproduction, is looking to bring on a professional for its Contact Center in Valencia (Campanar area), focused on the English-speaking market.
If you have a service vocation, commercial skills, and are motivated to support people at key moments in their lives, this opportunity is for you!
Main duties
- Assisting patients interested in the services (English-speaking market).
- Lead follow-up and opportunity management.
- Resolving questions and issues.
- Personalized guidance and support throughout the process.
- Closing opportunities with a consultative approach.
- Organizing and managing the medical team's schedule for case evaluations.
At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.
Requirements
Requirements
Experience in a Contact Center or as a call center agent.
Native or C1 level of English (essential) and fluent Spanish.
Excellent telephone communication skills and empathy.
Experience managing a high volume of calls (40–50 per day).
Resourceful, organized, and customer-oriented profile.
Commercial skills (no aggressive selling).
Experience in care protocols and schedule management is a plus.
What do we offer?
Conditions
Permanent contract with the end company.
Rotating schedule from Monday to Friday:
o Week 1: 9:00 a.m. to 5:00 p.m.
o Week 2: 12:00 p.m. to 8:00 p.m.
Occasional weekend on-call shifts.
Salary:
o €21,500 gross per year
o 15 payments (extras in March, June, and December)
After 6 months: possibility of performance-based variable pay.
If you are a warm person with the ability to build trust and want to be part of a project with a real impact on people's lives, we want to meet you!
Sign up or share this opportunity
Job description
Importante grupo empresarial del sector sanitario, con clínicas especializadas en Reproducción Asistida, busca incorporar un/a profesional para su Contact Center en Valencia (zona Campanar), enfocado/a al mercado de habla inglesa.
Si tienes vocación de servicio, habilidades comerciales y te motiva acompañar a las personas en momentos clave de su vida, ¡esta oportunidad es para ti!
Funciones principales
- Atención a pacientes interesados en los servicios (mercado de habla inglesa).
- Seguimiento de leads y gestión de oportunidades.
- Resolución de dudas e incidencias.
- Asesoramiento personalizado y acompañamiento durante el proceso.
- Cierre de oportunidades con enfoque consultivo.
- Organización y gestión de agenda del equipo médico para evaluaciones de casos.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
Requisitos
Requisitos
Experiencia en Contact Center o como teleoperador/a.
Nivel de inglés nativo o C1 (imprescindible) y castellano fluido.
Excelente capacidad de comunicación telefónica y empatía.
Experiencia gestionando alto volumen de llamadas (4050 diarias).
Perfil resolutivo, organizado y orientado a cliente.
Habilidades comerciales (no venta agresiva).
Valorable experiencia en protocolos de atención y gestión de agendas.
¿Qué ofrecemos?
Condiciones
Contrato indefinido con empresa final.
Horario rotativo de lunes a viernes:
o Semana 1: 09:00 a 17:00
o Semana 2: 12:00 a 20:00
Guardias puntuales en fin de semana.
Salario:
o 21.500 € brutos anuales
o 15 pagas (extras en marzo, junio y diciembre)
A partir de los 6 meses: posibilidad de variable por objetivos.
Si eres una persona cercana, con capacidad para generar confianza y quieres formar parte de un proyecto con impacto real en la vida de las personas, ¡queremos conocerte!
Inscríbete o comparte esta oportunidad
This job was automatically translated to English, .
About the company
Adecco España
Staffing
View company profile
International company
Adecco España is a staffing agency.They recruit for client companies, so the employer you would work for is not named on this ad.
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