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Patient Care Teleoperator (with English)

On-site in València·Full-time·Added 11 days ago (last checked 5 Nov)

Agency

Adecco España

4522 open roles

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Our summary

Salary: €21,500 a year
About €1,490 a month after tax.
Hours: Rotating shifts
Payments: 15 salary payments a year
Work mode: On-site, València
Contract: Permanent, full-time hours
Spanish: Fluent
English: Required

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Conditions

Permanent contract with the end company.

o Week 1: 9:00 a.m. to 5:00 p.m.

o Week 2: 12:00 p.m. to 8:00 p.m.

Occasional weekend on-call shifts.

o €21,500 gross per year

o 15 payments (extras in March, June, and December)

The role

An important business group in the healthcare sector, with clinics specialized in Assisted Reproduction, is looking to bring on a professional for its Contact Center in Valencia (Campanar area), focused on the English-speaking market.

If you have a service vocation, commercial skills, and are motivated to support people at key moments in their lives, this opportunity is for you!

What you'll do

Main duties

Customer service for patients interested in the services (English-speaking market).
Lead follow-up and opportunity management.
Resolution of doubts and incidents.
Personalized advice and guidance throughout the process.
Closing opportunities with a consultative approach.
Organization and management of the medical team's schedule for case evaluations.

Requirements

Experience in a Contact Center or as a call center agent.

Native or C1 level of English (essential) and fluent Spanish.

Excellent telephone communication skills and empathy.

Experience managing a high volume of calls (40 to 50 daily).

Resourceful, organized, and customer-oriented profile.

Commercial skills (no aggressive selling).

Experience in care protocols and schedule management is a plus.

Hiring process

1 interview

Adecco does NOT charge or pay any fee for registering for or taking part in its recruitment processes.
The published stages only go as far as shortlisting; Adecco does not detail the later interviews or timescales, which depend on the client company.

About Adecco España

Adecco España is the Spanish subsidiary of The Adecco Group, the world's largest staffing and recruitment company. Headquartered in Zurich, Switzerland, Adecco operates in over 60 countries and provides workforce solutions across a wide range of industries, including logistics, manufacturing, automotive, healthcare, and technology. In Spain, Adecco is one of the leading employment agencies, connecting thousands of workers with temporary and permanent positions across the country, from warehouse and industrial roles to administrative and customer service positions.

Adecco's Spain presence is extensive, with offices in major cities such as Madrid, Barcelona, Valencia, and Bilbao, among others. The company is known for its strong focus on workforce flexibility and career development, offering training and upskilling opportunities. For international professionals, Adecco Spain provides a gateway to the Spanish job market, with many roles requiring multilingual skills, particularly in customer service and technical positions. The work culture is dynamic and fast-paced, with a strong emphasis on matching candidates to the right opportunities.