The English-language job board for Spain

Contact Center Agent

On-site in València·Full-time·Added today (last checked 3 Nov)

Agency

Randstad España

5875 open roles

Apply

Our summary

Salary: €23,561 a year
About €1,580 a month after tax.
Work mode: On-site, València
Contract: Fixed-term, full-time hours
Languages: Catalan, Basque, Galician

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Experience: At least 6 months in customer service (call center, reception, or similar).

Languages: Native or highly fluent level in Valencian, Catalan, Galician, or Basque.

Digital Competence: Ease in learning new computer programs and typing speed.

Residency: Valencia or nearby towns within the province (20 km radius).

Pay & benefits

What you'll get

Flexible hiring: Full-time or part-time employment depending on shift availability (morning/afternoon).

Training: Prior training provided by the company in the specific tools for the position.

Work environment: Joining young and dynamic teams in leading companies within the service and BPO sectors.

Location: Well-connected workplaces in the Valencia metropolitan area.

The role

We are selecting Customer Service profiles to join important projects in Valencia and surrounding areas (Paterna, Torrent, Sagunto). We are looking for proactive people, with great digital agility and proficiency in one of Spain's co-official languages to offer an excellent experience both by telephone and through written channels.

What you'll do

Multichannel management: Handling user inquiries by telephone and via chat or email.

Incident resolution: Management and follow-up of cases using ticketing tools and CRM systems.

Digital skills: Simultaneous use of multiple applications and management platforms.

Personalized service: Fluent communication in Spanish and in a second co-official language (Catalan, Valencian, Galician, or Basque) depending on the service needs.

Hiring process

2 steps1 interview

Apply to the job
Under review · With a Randstad consultant
Shortlisted
Consultant contact
With a Randstad consultant
One of our consultants will review your application and contact you about the next steps.
Company decision
With a client company
Randstad acts as an intermediary connecting candidates with companies; in some cases final handling of profiles and the decision on whom to contact rest solely with the company.

The final stages are set by the client company: final handling of profiles and the decision on whom to contact rest solely with the company.
Randstad does not publish timescales; your application status may not change because of the high volume of applications or because the company manages its own timings.
The published statuses only go as far as shortlisting: Randstad does not detail later interviews or assessments.

About Randstad España

Randstad España is the Spanish branch of Randstad N.V., a global leader in human resources and staffing solutions. The company provides a wide range of workforce solutions, including temporary and permanent placement, recruitment process outsourcing, and HR consulting. With a strong presence in Spain, Randstad España connects thousands of professionals with job opportunities across various sectors, including industrial, technical, and customer service roles.

For international professionals, Randstad España offers a gateway to the Spanish job market, with numerous openings in technical maintenance, customer service, and administrative roles. The company values diversity and inclusion, and its extensive network of offices across Spain ensures support for candidates seeking employment in different regions. Randstad's global reach and local expertise make it a reliable partner for those looking to relocate and work in Spain.