Have the right to work in Spain
Air Europa doesn't mention sponsorship in the ad.
Speak native-level Spanish
Listed as a requirement in the ad.
Be near Llucmajor for hybrid days
No relocation package mentioned.
Have 5+ years of experience
Mid-level role.

This job is no longer available

You'll most likely need Spanish to apply.This job was automatically translated to English,.

The role

Job description

We believe loyalty goes far beyond a miles program: it is the opportunity to build lasting relationships and memorable experiences for millions of customers.

That is why we are looking for a Loyalty Projects Expert to join the evolution and transformation of SUMA, our loyalty program, becoming a key figure in driving new digital experiences, developing innovative initiatives, and leading projects with direct impact on the business and our customers.

If you are passionate about connecting strategy, technology, and user experience, and you enjoy leading complex initiatives in collaborative environments, this challenge is for you.

What will your mission be?

You will be the functional reference for the technology ecosystem supporting the SUMA program, leading the evolution of the loyalty platform and actively participating in strategic projects.
You will work cross-functionally with areas such as Technology, Marketing, Operations, and Customer Service, collaborating with internal teams and technology partners to design and implement solutions that continuously improve our customers' experience.
Your day-to-day will be marked by innovation, analysis, and continuous improvement, leading initiatives that keep developing a differentiated loyalty program within the airline industry.

What awaits you at Air Europa Suma

You will be part of a leading airline company, where innovation and customer experience play a central role.
You will have the opportunity to work on international projects, collaborate with multidisciplinary teams, and contribute to the evolution of one of the company's most strategic assets.
Flexible working model and remote work options.
Work from the corporate headquarters in Mallorca, the heart of the company.
Participate in high-impact projects with high visibility within the organization.
Collaborative, innovative environment focused on continuous learning.
Professional development opportunities within an internationally evolving company.

You will succeed in this role if you have

5 to 8 years of experience in CRM, Loyalty, MarTech, or digital product environments.
Experience in functional analysis and technology project management.
Experience in implementing or managing loyalty platforms, CRM, or Customer Engagement systems.
Experience in vendor management and coordinating multidisciplinary teams.
Knowledge of loyalty platforms (Comarch CLM is highly valued).
Integrations and APIs.
Functional analysis and requirements definition.
Functional testing and UAT.
Jira, Confluence, or similar tools.
Customer journey models and digital experience.
SQL knowledge and data analysis will be positively valued.
Initiative, analytical skills, autonomy, leadership and influencing abilities, and a clear focus on continuous improvement and generating value for the customer.
Ability to connect business needs with technology solutions, strategic vision, and results orientation.

The role

Job description

Creemos que la fidelización va mucho más allá de un programa de Millas: es la oportunidad de construir relaciones duraderas y experiencias memorables para millones de clientes.

Por ello, buscamos incorporar un/a Experto/a en Proyectos de Fidelización que quiera participar en la evolución y transformación de SUMA, nuestro programa de fidelización, convirtiéndose en una figura clave para impulsar nuevas experiencias digitales, desarrollar iniciativas innovadoras y liderar proyectos con impacto directo en el negocio y en nuestros clientes.

Si te apasiona conectar estrategia, tecnología y experiencia de usuario, y disfrutas liderando iniciativas complejas en entornos colaborativos, este reto es para ti.

¿Cuál será tu misión?

Serás referente a nivel funcional del ecosistema tecnológico que da soporte al programa SUMA, liderando la evolución de la plataforma de fidelización y participando activamente en proyectos estratégicos.
Trabajarás de forma transversal con áreas como Tecnología, Marketing, Operaciones y Atención al Cliente, colaborando con equipos internos y partners tecnológicos para diseñar e implantar soluciones que mejoren continuamente la experiencia de nuestros socios.
Tu día a día estará marcado por la innovación, el análisis y la mejora continua, liderando iniciativas que permitan seguir desarrollando un programa de fidelización diferencial dentro del sector aéreo.

Lo que te espera en Air Europa Suma

Formarás parte de una compañía líder en la aviación, donde la innovación y la experiencia de cliente ocupan un papel protagonista.
Tendrás la oportunidad de trabajar en proyectos internacionales, colaborar con equipos multidisciplinares y contribuir a la evolución de uno de los activos estratégicos más relevantes de la compañía.
Modelo de trabajo flexible y teletrabajo.
Trabajar desde la sede corporativa en Mallorca, el corazón de la compañía.
Participación en proyectos de alto impacto y visibilidad dentro de la organización.
Entorno colaborativo, innovador y orientado al aprendizaje continuo.
Oportunidades de desarrollo profesional dentro de una compañía internacional en constante evolución.

Tendrás éxito en esta posición si cuentas con.

Experiencia entre 5 y 8 años en entornos CRM, Loyalty, MarTech o productos digitales.
Experiencia en análisis funcional y gestión de proyectos tecnológicos.
Experiencia en implantación o administración de plataformas de fidelización, CRM o Customer Engagement.Conocimientos técnicos
Experiencia en gestión de proveedores y coordinación de equipos multidisciplinares
Conocimientos de la plataformas Loyalty (muy valorable Comarch CLM).
Integraciones y APIs.
Análisis funcional y definición de requisitos.
Testing funcional y UAT.
Jira, Confluence o herramientas similares.
Modelos de customer journey y experiencia digital.
Conocimientos de SQL y análisis de datos serán valorados positivamente.
Iniciativa, capacidad analítica, autonomía, habilidades de liderazgo e influencia, y una clara orientación a la mejora continua y a la generación de valor para el cliente.
Ccapacidad para conectar las necesidades del negocio con soluciones tecnológicas, su visión estratégica y su orientación a resultados.

About Air Europa

Air Europa is a major Spanish airline headquartered in Llucmajor, Mallorca, operating scheduled passenger and cargo flights to Europe, the Americas, Africa, and the Middle East. As part of the Globalia group, it is one of Spain's leading carriers, with a fleet of Boeing aircraft and a strong focus on transatlantic routes. The airline employs thousands of staff across its operations, including flight crews, maintenance engineers, and corporate functions.

In Spain, Air Europa has significant operations in Madrid (its main hub), Palma de Mallorca, and other cities, with a large workforce in technical, operational, and administrative roles. The company offers opportunities for international professionals, particularly in aviation maintenance, flight operations, and corporate functions, with roles often requiring Spanish language skills. Its culture is rooted in Spanish aviation, and it provides a dynamic environment for those seeking careers in the airline industry.

Industry: Airlines
Founded: 1986
Employees: 5,000–10,000
Headquarters: Llucmajor, Spain
In Spain: Madrid, Palma de Mallorca, Llucmajor
Website: aireuropa.com

Good to know if you are moving

Air Europa is headquartered in Llucmajor, Mallorca, but its main operational hub is Madrid-Barajas Airport, where most roles are based.
The airline is part of the SkyTeam alliance, offering global connectivity and potential career mobility within partner airlines.
Many technical and operational roles require Spanish, but English is also valued, especially for international routes.
The company offers roles in aviation maintenance, flight operations, and corporate functions, with opportunities for career growth in a major European airline.
As a subsidiary of the Global Air Group, Air Europa benefits from the resources and stability of a larger aviation group.

In their own words

Additional information

Air Europa actively works to reduce its environmental and social impact and promote a diverse, inclusive, and sustainable environment. Through its Equality Plan, diversity and inclusion policies, and internal regulations, it promotes equal opportunities and professional development in conditions of equity.

Additional information

Air Europa trabaja activamente para reducir su impacto ambiental y social y promover un entorno diverso, inclusivo y sostenible. A través de su Plan de Igualdad, políticas de diversidad e inclusión y normas internas, impulsa la igualdad de oportunidades y el desarrollo profesional en condiciones de equidad.

All open roles at Air Europa