Reservations Agent

At Alanda Marbella Hotel & Wellness we believe that people are the heart of the experience we offer our guests. That is why we are looking to bring on board a Reservations Agent with a service mindset, strong communication skills, and the desire to build a stable professional career in a leading hotel environment.

If you are passionate about customer service, enjoy helping people plan memorable experiences, and are looking for a company that invests in your long-term professional growth, we would love to meet you.

You will have the opportunity to represent the essence of Team Alanda from the very first moment, providing personalized and efficient attention to those who choose our hotel. Your work will be essential to ensuring an excellent experience even before their arrival.

• Manage individual and group reservations through different channels.

• Handle phone and email inquiries effectively and in a personalized manner.

• Provide information about rates, promotions, services, and hotel facilities.

• Maximize sales opportunities by applying upselling and cross-selling techniques.

• Coordinate with different departments to ensure an excellent experience.

• Update and properly maintain information in management systems.

• Resolve issues and requests with a focus on guest satisfaction.

• Previous experience in reservations, hotel reception, or customer service.

• High level of Spanish and English. Other languages will be valued.

• Proficiency with computer tools and hotel management systems, Opera Cloud.

• Organizational skills and attention to detail.

• Communication skills, customer orientation, and results-driven mindset.

• Positive attitude, proactivity, and team spirit.