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Front Office Manager

On-site in Marbella·Added 10 days ago

Overview

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work in English

    English is required, per the ad.

  • Work on-site in Marbella

    No relocation package mentioned.

  • Have 2+ years of experience

    Mid-level role.

This job was automatically translated to English.

Pay & benefits

What you'll get

At Minor Hotels Europe & Americas, we are committed to shaping exciting careers worldwide and fostering cross-cultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as:

  • Global experience - a diversity of 150 different nationalities.
  • Professional development opportunities full of national and international challenges.
  • A wide range of training programs to enhance skills.
  • Wellness initiatives, including flexible working conditions.
  • Employee recognition programs, such as our "Memorable Dates".
  • The chance to make a difference through our sustainability program and volunteering initiatives.
  • Employee rates and promotions, with discounts at our hotels worldwide and exclusive advantages through our corporate loyalty program.

Requirements

What we're looking for

  • A minimum of 2 years of supervisory experience in a hotel environment.
  • Exceptional people management skills, with the ability to lead and motivate a diverse team.
  • Excellent verbal and written communication skills in English.
  • Exceptional customer service skills and an unwavering positive attitude.
  • Understanding of trust accounting (separation of payments and security deposits).
  • A passion for delivering exceptional and proactive customer service.
  • Availability to work various shifts, including weekends and holidays as required.

The role

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in iconic buildings across key destinations in Europe, Latin America, the Middle East, and Asia. You will create an eclectic and elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying close attention to stimulating details to craft memorable moments. Find your place at NH Collection and experience the pleasure of making guests feel unique in elegant spaces and rooms. You will provide exceptional service and personalized attention.

As Front Office Manager, you will be responsible for managing front office functions and supervising staff on a daily basis. This role involves making continuous efforts to improve guest and team member satisfaction and maximize the financial performance of the department.

What you'll do

  • Providing an exceptional welcome experience to guests, demonstrating commitment to service excellence and maintaining front office operational standards.
  • Welcoming guests and clients upon arrival and ensuring they are comfortably settled into their rooms.
  • Maintaining professional, honest, and clear communication to assist guests and make accurate reservations.
  • Guiding and supporting the team to deliver an exceptional welcome and overall experience to guests.
  • Ensuring that all daily tasks are carried out with precision and punctuality.
  • Resolving guest complaints in a timely and professional manner.
  • Accurately maintaining guest accounts and collaborating on the preparation of daily reports.
  • Effectively managing the team roster to meet budget requirements.
  • Supporting the Hotel Manager in the recruitment and hiring of staff.

Hiring process

Thinking about your next challenge? Apply now!

About NH Hotels (Minor Hotels)

NH Hotels, part of Minor Hotels, is a major international hotel group headquartered in Madrid, Spain. The company operates a diverse portfolio of hotels across Europe, the Americas, and Asia, including the NH, NH Collection, and Anantara brands. With a strong presence in Spain, NH Hotels manages numerous properties in key cities and resort destinations, offering a wide range of hospitality services from luxury stays to business accommodations.

For international professionals, NH Hotels offers significant opportunities in Spain, with roles spanning hotel operations, culinary arts, and corporate functions. The company's culture emphasizes service excellence and career development, and its global footprint provides a dynamic environment for those looking to build a career in hospitality. With a central office in Madrid and properties across Spain, it is an attractive employer for those seeking to work in one of Europe's top tourism markets.

Industry
Hotels
Founded
1978
Employees
10,000–50,000
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Marbella and 8 more

Good to know if you are moving

  • NH Hotels is headquartered in Madrid, Spain, making it a central player in the Spanish hospitality market.
  • The company is part of Minor Hotels, a global group with properties in over 50 countries, offering international career mobility.
  • Many roles in Spain, such as reservations agents, require multilingual skills (e.g., German, French), which can be an advantage for international candidates.
  • The company offers a range of positions from entry-level to management, with opportunities in both urban and resort locations across Spain.
  • NH Hotels has a strong focus on training and development, with programs like paid internships in commercial and talent acquisition departments.

In their own words

Additional information

Minor Hotels Europe & Americas is committed to fostering an inclusive work environment where all individuals are valued and supported equally. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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