You will design and implement modern data and analytics platforms using SAP technologies. The role involves developing data models, building dashboards, and integrating AI capabilities.
Madrid
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87,000+ live jobsIT Service Manager
On-site in Barcelona·Added 28 days ago
Still open when we checked on 28 Sept
Overview
Job details
Permanent contract
Per the ad.
Requirements
Have the right to work in Spain
Atos doesn't mention sponsorship in the ad.
Catalan
The ad asks for Catalan, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
Have 5+ years of experience
Mid-level role.
University degree
“Titulación universitaria.” — per the ad.
Skills
This job was automatically translated to English.
Pay & benefits
What you'll get
-
Permanent contract with probationary period.
-
Continuous training and access to official certifications.
-
Career development and growth plan.
-
Real professional advancement within the company.
-
Joining an established tech team.
The role
We are looking for a Systems Service Manager with experience in IT service management, team coordination, and client relations. The selected candidate will be responsible for ensuring the proper delivery of technology services, meeting agreed quality standards, managing risks, and coordinating the teams involved.
The role will operate in a dynamic, collaborative environment, where the candidate will be key to ensuring operational excellence and continuous service improvement.
What you'll do
- Act as the primary point of contact between the client and the service team.
- Report on service status, risks, progress, incidents, and improvement opportunities.
- Ensure services are delivered in accordance with requirements and agreed quality levels.
- Oversee service execution and drive continuous improvement.
- Manage and mitigate risks related to service operations.
- Coordinate and supervise technical coordinators.
- Manage and maintain the client relationship.
- Ensure efficient management of resources assigned to the service.
- Participate in data governance and information management activities.
- Foster collaboration among the various teams involved in service delivery.
- Ensure the team is knowledgeable about and complies with client procedures and regulations.
- Lead service management, monitoring, and oversight activities.
How you'll work
Location: Barcelona
Requirements
- University degree.
- Minimum of 5 years of experience as a Systems Service Manager, IT Service Manager, or in a similar role.
- Valid ITIL Foundation certification.
- Experience in IT service management and team coordination.
- Experience in client management and service level agreement (SLA) tracking.
- Leadership skills and results orientation.
- Advanced ITIL certifications.
- PMP (Project Management Professional).
- SIAM (Service Integration and Management).
- Lean IT.
- COBIT.
- Knowledge of data governance and information management.
- Effective communication.
- Leadership and team management skills.
- Conflict management skills.
- Stress management skills.
- Time management skills.
- Problem-solving.
- Emotional intelligence.
- Customer orientation.
- Teamwork.
- Languages: fluent Catalan (C1), spoken and written.
Hiring process
2 steps1 interviewa task to doDepends on the role and area of the business in all
Search and apply
Screening · With a recruiter
Online assessments
Online test · Not every role
You may be asked to complete online assessments.
Interview
Interviews vary by role and location; they cover your expertise, how you approach problems and alignment with company values.
Offer and onboarding
- You hear back by phone or email at every stage; your recruiter shares timing updates.
- The online application takes no more than about ten minutes.
About Atos
Atos is a global IT services and consulting company headquartered in Bezons, France, with a workforce of around 100,000 employees across more than 60 countries. The company provides digital transformation, cloud, cybersecurity, high-performance computing, and managed infrastructure services to large enterprises and public sector organizations. Atos is known for its work in critical systems, including supercomputing and cybersecurity for government and defense clients, and operates through two main business lines: Eviden (digital, cloud, and security) and Tech Foundations (managed infrastructure and operations).
In Spain, Atos has a strong presence with offices in Madrid, Barcelona, and other cities, employing thousands of professionals. The Spanish operations are a key delivery hub for global projects, particularly in cybersecurity, SAP consulting, and infrastructure management. The company actively hires international talent, offering roles in areas such as identity and access management, cloud architecture, and AI. Work culture is project-based and client-focused, with opportunities to collaborate on large-scale European and global initiatives. For international professionals, Atos provides a multicultural environment and the chance to work on cutting-edge technologies, though the company's ongoing restructuring may bring some organizational uncertainty.
- Industry
- IT Consulting
- Founded
- 1997
- Employees
- 50,000–100,000
- Headquarters
- Bezons, France
- In Spain
- Madrid, Barcelona
- Website
- atos.net
Good to know if you are moving
- Atos has a significant presence in Spain with offices in Madrid and Barcelona, offering a wide range of technical and consulting roles.
- The company is a major player in cybersecurity and high-performance computing, providing opportunities to work on critical European projects.
- Atos operates in a multicultural environment, with English often used as the working language for international teams.
- The company is undergoing a restructuring, with the separation of its Eviden and Tech Foundations businesses, which may affect future organizational structure.
- Spain is a key delivery center for Atos, meaning many roles involve working on global projects from Spanish offices.
In their own words
About the company & team
Atos is a leader in digital transformation, cybersecurity, cloud, and high-performance computing. With a global presence and a firm commitment to innovation and sustainability, we offer technology solutions that drive the digital future. With more than 67,000 professionals in 61 countries, we work to design a secure and sustainable information space, supporting scientific and technological development worldwide.
Location
Atos · Barcelona
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