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The English-language job board for Spain
Overview
Job details
Permanent contract
Per the ad.
Requirements
Have the right to work in Spain
Atos doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
Vocational training (FP Grado Medio)
“Formación Profesional de Grado Medio en Informática, Sistemas Microinformáticos y Redes o formación equivalente que acredite conocimientos técnicos.” — per the ad.
This job was automatically translated to English.
Pay & benefits
What you'll get
- Permanent contract with a probationary period.
- Plan E-Flex
- Real professional growth within the company, with options for mobility and internal development.
- Access to technical training and official certifications.
- Mentorship and a professional development plan tailored to the role.
Requirements
What we're looking for
- Vocational Training (Grado Medio) in IT, Microcomputer Systems and Networks, or equivalent training that accredits technical knowledge.
- Minimum English level B2 (capable of communicating in a professional environment).
- Basic knowledge of technical support and user assistance.
- Ability to work in a team and manage multiple incidents.
- Customer orientation and service vocation.
- Availability to work 100% on-site in Getafe.
Nice to have
- Previous experience in Service Desk or technical support environments.
- Knowledge of ticketing tools.
- Experience in user assistance in corporate environments.
The role
We are looking to hire a N1 Service Desk Technician to provide support to the users of one of our main clients. The position is 100% on-site in Getafe and is part of a team oriented towards guaranteeing the continuity and quality of the IT support service.
What you'll do
- Handling and resolving first-level incidents.
- Management and monitoring of tickets using corporate tools.
- Escalation of incidents to the corresponding teams when necessary.
- User support for incidents related to hardware, software, applications, and access.
- Registration, documentation, and updating of operating procedures.
- Contributing to the fulfillment of committed service levels (SLAs).
- Guaranteeing the coverage of support channels and established schedules.
- Maintaining the quality of service and the operational continuity of the support area.
How you'll work
Location: Madrid, Getafe | Work model: On-site
Hiring process
2 steps1 interviewa task to doDepends on the role and area of the business in all
Search and apply
Screening · With a recruiter
Online assessments
Online test · Not every role
You may be asked to complete online assessments.
Interview
Interviews vary by role and location; they cover your expertise, how you approach problems and alignment with company values.
Offer and onboarding
- You hear back by phone or email at every stage; your recruiter shares timing updates.
- The online application takes no more than about ten minutes.
About Atos
Atos is a global IT services and consulting company headquartered in Bezons, France, with a workforce of around 100,000 employees across more than 60 countries. The company provides digital transformation, cloud, cybersecurity, high-performance computing, and managed infrastructure services to large enterprises and public sector organizations. Atos is known for its work in critical systems, including supercomputing and cybersecurity for government and defense clients, and operates through two main business lines: Eviden (digital, cloud, and security) and Tech Foundations (managed infrastructure and operations).
In Spain, Atos has a strong presence with offices in Madrid, Barcelona, and other cities, employing thousands of professionals. The Spanish operations are a key delivery hub for global projects, particularly in cybersecurity, SAP consulting, and infrastructure management. The company actively hires international talent, offering roles in areas such as identity and access management, cloud architecture, and AI. Work culture is project-based and client-focused, with opportunities to collaborate on large-scale European and global initiatives. For international professionals, Atos provides a multicultural environment and the chance to work on cutting-edge technologies, though the company's ongoing restructuring may bring some organizational uncertainty.
- Industry
- IT Consulting
- Founded
- 1997
- Employees
- 50,000–100,000
- Headquarters
- Bezons, France
- In Spain
- Madrid, Barcelona
- Website
- atos.net
Good to know if you are moving
- Atos has a significant presence in Spain with offices in Madrid and Barcelona, offering a wide range of technical and consulting roles.
- The company is a major player in cybersecurity and high-performance computing, providing opportunities to work on critical European projects.
- Atos operates in a multicultural environment, with English often used as the working language for international teams.
- The company is undergoing a restructuring, with the separation of its Eviden and Tech Foundations businesses, which may affect future organizational structure.
- Spain is a key delivery center for Atos, meaning many roles involve working on global projects from Spanish offices.
In their own words
About the company & team
Atos is a leader in digital transformation, cybersecurity, cloud, and high-performance computing. With a global presence and a firm commitment to innovation and sustainability, we offer technology solutions that drive the digital future. With more than 67,000 professionals in 61 countries, we work to design a secure and sustainable information space, supporting scientific and technological development worldwide.
Additional information
At Atos, we value diversity and inclusion. We foster an environment where everyone can grow and contribute their talent, regardless of origin, identity, or condition. Join Atos and develop your career in a flexible, stable, and innovation-driven environment.
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