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Overview
Job details
Permanent contract
Per the ad.
Requirements
Have the right to work in Spain
Atos doesn't mention sponsorship in the ad.
Catalan
The ad asks for Catalan, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.
Vocational training (FP Grado Medio)
“Formación : Ciclo Formativo técnico de Grado Medio o Superior.” — per the ad.
This job was automatically translated to English.
Pay & benefits
What you'll get
- Permanent contract with a probationary period.
-
On-site position at our office on Carrer Pere IV, located in the Poblenou district.
- 24/7 schedule, with weekly rotation (mornings, afternoons, and nights).
- Real professional growth within the company, with options for mobility and internal development.
- Access to technical training and official certifications.
- Mentorship and a professional development plan tailored to the role.
Requirements
What we're looking for
- Education: Intermediate or Advanced Vocational Training Certificate in a technical field.
- Experience: minimum 2 years performing Level 2 support duties.
- Skills and knowledge:
- Advanced knowledge of operating systems (Windows, macOS).
- Analytical skills and the ability to solve complex problems.
- Strong communication and teamwork skills.
- Languages: fluent Catalan (C1), spoken and written.
Nice to have
- Preferred: ITIL Foundation certification.
The role
We are looking for a Level 2 Helpdesk Technician with strong analytical skills, a focus on resolving advanced technical issues, and experience in the operational management of support services. The ideal candidate combines broad technological knowledge, the ability to document procedures, and flexibility to adapt to shifting priorities in dynamic environments.
What you'll do
- Handle escalated incidents from Level 1 that require advanced technical knowledge.
- Diagnose and resolve complex hardware, software, and network issues.
- Configure operating systems, corporate applications, and network devices.
- Perform root cause analysis and implement definitive solutions.
- Collaborate with Level 3 on critical incidents and document procedures.
- Update the knowledge base with advanced solutions.
- Meet service level agreements (SLAs) and ensure operational continuity in critical environments.
How you'll work
Location: Barcelona | Work model: On-site
Hiring process
2 steps1 interviewa task to doDepends on the role and area of the business in all
Search and apply
Screening · With a recruiter
Online assessments
Online test · Not every role
You may be asked to complete online assessments.
Interview
Interviews vary by role and location; they cover your expertise, how you approach problems and alignment with company values.
Offer and onboarding
- You hear back by phone or email at every stage; your recruiter shares timing updates.
- The online application takes no more than about ten minutes.
About Atos
Atos is a global IT services and consulting company headquartered in Bezons, France, with a workforce of around 100,000 employees across more than 60 countries. The company provides digital transformation, cloud, cybersecurity, high-performance computing, and managed infrastructure services to large enterprises and public sector organizations. Atos is known for its work in critical systems, including supercomputing and cybersecurity for government and defense clients, and operates through two main business lines: Eviden (digital, cloud, and security) and Tech Foundations (managed infrastructure and operations).
In Spain, Atos has a strong presence with offices in Madrid, Barcelona, and other cities, employing thousands of professionals. The Spanish operations are a key delivery hub for global projects, particularly in cybersecurity, SAP consulting, and infrastructure management. The company actively hires international talent, offering roles in areas such as identity and access management, cloud architecture, and AI. Work culture is project-based and client-focused, with opportunities to collaborate on large-scale European and global initiatives. For international professionals, Atos provides a multicultural environment and the chance to work on cutting-edge technologies, though the company's ongoing restructuring may bring some organizational uncertainty.
- Industry
- IT Consulting
- Founded
- 1997
- Employees
- 50,000–100,000
- Headquarters
- Bezons, France
- In Spain
- Madrid, Barcelona
- Website
- atos.net
Good to know if you are moving
- Atos has a significant presence in Spain with offices in Madrid and Barcelona, offering a wide range of technical and consulting roles.
- The company is a major player in cybersecurity and high-performance computing, providing opportunities to work on critical European projects.
- Atos operates in a multicultural environment, with English often used as the working language for international teams.
- The company is undergoing a restructuring, with the separation of its Eviden and Tech Foundations businesses, which may affect future organizational structure.
- Spain is a key delivery center for Atos, meaning many roles involve working on global projects from Spanish offices.
In their own words
About the company & team
Atos is a leader in digital transformation, cybersecurity, cloud, and high-performance computing. With a global presence and a firm commitment to innovation and sustainability, we offer technology solutions that drive the digital future. With more than 67,000 professionals in 61 countries, we work to design a secure and sustainable information space, supporting scientific and technological development worldwide.
Additional information
At Atos, we value diversity and inclusion. We foster an environment where everyone can grow and contribute their talent, regardless of origin, identity, or condition. Join Atos and develop your career in a flexible, stable, and innovation-driven environment.
Location
Atos · Barcelona
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