Front Desk Manager - Palacio San Juan, a Royal Hideaway Hotel

• Plan, organize, coordinate and supervise the work of the sections under their responsibility.
• Supervise daily the planning of room reservations in the short, medium and long term, occupancy reports and statistics, as well as the list of "no-shows", VIP clients, etc.
• Check the "Rooming Lists" of groups, room assignments and changes.
• Personally attend to, register and assign rooms to clients when necessary.
• Personally handle complaints, informing the affected departments.
• Review and approve the incidents log.
• Supervise the smooth flow of interdepartmental communications.
• Convene meetings with the staff under their command.
• Prepare the shifts and schedules of the staff under their command, attendance records, hires, departures, etc.
• Propose the sanctions and promotions deemed appropriate and intervene in the selection of staff for their department.
• Propose to management the improvements deemed appropriate.
• Collaborate with management on the room rate policy.

*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.

* Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.

* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.

*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!

As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:

1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Ongoing discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schools

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.

Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.

Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:

• Royal Hideaway Luxury Hotels & Resorts

• Barceló Hotels & Resorts

• Occidental Hotels & Resorts

• Allegro Hotels

All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!

• Education: Degree in Tourism, Business Administration and Management (ADE) or similar. Intermediate Vocational Training in Hospitality and Tourism.
• Experience: minimum 2 years in a similar position.
• Languages: high level of English, other languages valued.
• Knowledge of office software and reservation systems will be valued.

• Communication and interpersonal skills.
• Customer orientation.
• Teamwork.
• Planning and organization skills.
• Problem solving and decision making.
• Ability to manage work teams.

Regular

• Planificar, organizar, coordinar y supervisar el trabajo de las secciones que dependen de él.
• Supervisar diariamente el planning de reservas de habitaciones a corto, medio y largo plazo, informes de ocupación y estadísticas, así como la lista de "no llegados", clientes VIP, etc.
• Comprobar los "Rooming List" de los grupos, la asignación de habitaciones y cambios.
• Atender, registrar y asignar habitaciones personalmente a clientes cuando es necesario.
• Atender personalmente reclamaciones, informando de las mismas a los departamentos afectados.
• Revisar y visar el libro de incidencias.
• Supervisar la fluidez de las comunicaciones interdepartamentales.
• Convocar reuniones con el personal a sus órdenes.
• Confeccionar los turnos y horarios del personal a sus órdenes, los partes de asistencia, altas, bajas, etc.
• Proponer las sanciones y promociones que estime oportunas e intervenir en la selección del personal de su departamento.
• Proponer a la dirección las mejoras que estime oportunas.
• Colaborar con la dirección en la política de tarifas de habitaciones.

*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.

* Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.

* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.

*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future!

As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:

1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Ongoing discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schools

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.

Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.

Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:

• Royal Hideaway Luxury Hotels & Resorts

• Barceló Hotels & Resorts

• Occidental Hotels & Resorts

• Allegro Hotels

All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!

• Formación: Grado en Turismo, ADE o similar. Ciclo Formativo de Grado Medio en Hostelería y Turismo.
• Experiencia: mínima de 2 años en puesto similar.
• Idiomas: inglés alto, valorable otros idiomas.
• Se valorarán conocimientos en: ofimática, programas de reservas.

• Habilidades de comunicación e interpersonales.
• Orientación al cliente.
• Trabajo en equipo.
• Capacidad de planificación y organización.
• Resolución de problemas y toma de decisiones.
• Capacidad de gestionar equipos de trabajo.

Regular