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Customer Care Specialist (Spain)

Remote, Porto·Full-time·Added 2 months ago

Barkyn

2 open roles

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Overview

Job details

Full-time hours
Per the ad.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.

Pay & benefits

What you'll get

Healthcare
Remote (office in Oporto, Portugal)
Learning & development budget
Discount on Barkyn plans
Birthday day off
Dog-friendly office

Requirements

What we're looking for

1-3 years of experience in Customer Support within a consumer brand (subscription or e-commerce experience is preferred)
Native-level written and spoken proficiency in Spanish (Spain)
Fluent in English
Genuine love for dogs and curiosity about dog-related topics
Comfortable working with CX systems and support tools
Strong problem-solving mindset, organized, and empathetic

Nice to have

Experience in DTC food, pet, or health categories
Native-level proficiency in more than one of the referenced languages
Has a dog

The role

We're looking to strengthen our Customer Care team, with the mission of supporting our customers and building close, long-term relationships with them.

Customer Care plays a key role throughout the customer journey at Barkyn: solving delivery issues, supporting nutritional transitions, recommending the right products and plans, collecting feedback, and acting as a close monitor of the overall customer experience through the customer's eyes.

We're looking for a communicative and empathetic person who genuinely loves dogs. You don't need to be an expert in dog nutrition today - we'll teach you everything. What matters most is a genuine interest in dog health and wellbeing, a strong sense of ownership, and the desire to help customers in a thoughtful and proactive way.

What you'll do

Communicate with customers daily via phone, email, chat, and social media
Present our offer to potential customers considering meals for their dogs
Manage customer accounts and support changes to orders and plans
Make independent decisions to solve customer issues efficiently
Proactively suggest ideas to strengthen customer relationships and improve the experience
Learn about dog health and nutrition to become a specialist in the field

About Barkyn

Barkyn (Barkyn, Lda.) is a Portuguese pet-care company operating a personalized dog nutrition e-commerce subscription. Customers complete a 2-minute questionnaire and receive a tailored plan choosing between a steamed fresh-food plan (e.g. 57% fresh chicken and 25% vegetables, no ultra-processed ingredients) or a functional kibble plan (25% fresh meat injection, 30 functional ingredients, grain-free and hypoallergenic recipes). Plans are developed by veterinarians and include veterinary follow-up through the Barkyn Health app with free, unlimited vet chat in under 24 hours, with plans starting from €0.66/day and no commitment. The company reports a 4.6 rating from more than 6,700 reviews and says its approach has been approved by more than 150,000 dogs.

Barkyn is a Portuguese company — its site states it is 'the personalized food brand that won over Portuguese dogs' — but it also serves Spanish- and Italian-speaking customers, with the website offered in Spanish and Italian. Current openings include Customer Care Specialist roles hiring for the Portugal, Spain, and Italy markets (including dedicated Spain and Italian-speaker positions), alongside food production operators, growth marketing, fullstack development, product management, and retail go-to-market roles. For international professionals, the multilingual customer-care function and the mix of commercial, tech, and food-production roles are the most relevant entry points; no specific Spanish office location is confirmed in the available sources.

Industry: E-commerce
Website: barkyn.com

Good to know if you are moving

Barkyn hires Customer Care Specialists for its Portugal, Spain, and Italy markets, including dedicated Spain and Italian-speaker positions — a relevant entry point for multilingual international candidates.
The company's website is offered in Portuguese, Spanish, and Italian, indicating it serves Spanish- and Italian-speaking customers alongside its core Portuguese market.
Open roles span customer care, food production (Operador de Produção Alimentar), growth marketing, fullstack development, product management, and retail go-to-market positions.
Barkyn operates a flexible subscription model: plans start from €0.66/day with no commitment and can be cancelled at any time.
The company is Portuguese (Barkyn, Lda., Portuguese NIF 514259426), not Spanish, so international hires should expect a Portugal-based employer.

In their own words

About the company & team

Barkyn is on a mission to reinvent the pet space in Europe. From personalized health plans to tailored nutrition and vet support, we're building a brand that's redefining how dogs (and soon more) live healthier, longer lives. Backed by top-tier investors and loved by tens of thousands of customers, we're scaling fast and thinking bigger than ever.

All open roles at Barkyn